Lena Siwiec
Gdańsk
Overview
6
6
years of professional experience
1
1
Certification
Work history
Assistant Manager
Benefit Systems SA
Zdrofit Gdańsk Przymorze
2023.10 - Current
- Creating reports, analyze data, and prepare presentations for management with Microsoft Office programs (Excel, Outlook, Word, PowerPoint)
- Supporting the manager in daily operations, including scheduling, inventory management, and implementing strategies to improve customer satisfaction
- Supervising and motivating a team, providing training, setting performance targets.
- Analyzing sales and customer data to identify trends, make data-driven decisions, and develop action plans for performance improvement.
Receptionist
Benefit Systems SA
Zdrofit Gdańsk Przymorze
2021.06 - 2023.09
- Delivered high-quality customer service by addressing inquiries, resolving issues
- Utilized MS Office programs (Excel, Word, PowerPoint) to create reports, manage schedules, and maintain organized records.
- Maintained and updated the customer database, ensuring accurate records and leveraging data to improve service.
Customer service
Hegemonia sp. z o.o.
Gdańsk
2018.06 - 2019.12
- Helping customers, providing information and solving problems.
- Maintaining positive and lasting relationships with customers - running the store's Facebook page
- Active sales and achieving company goals.
Education
Master (part-time) - management - digital marketing
Merito University
2024.03 -
Bachelor - management - marketing
University of Gdańsk
2020.10 - 2023.07
Skills
- Proficient in MS Office programs (Excel, Word, PowerPoint)
- Strong ability to work effectively within a team
- Highly organized with the ability to manage multiple tasks, prioritize effectively
- Excellent communication skills
- Committed to ongoing professional development
- Adaptability
Languages
Polish
Native
English
Advanced (C1)
Italian
Intermediate (B1)
Certification
- Google ,Basics of internet marketing' 2023
Personal Data
I authorize the processing of personal data present in the CV pursuant to Legislative Decree 101/2018 and of the GDPR (EU Regulation 2016/679).
Timeline
Master (part-time) - management - digital marketing
Merito University
2024.03 -
Assistant Manager
Benefit Systems SA
2023.10 - Current
Receptionist
Benefit Systems SA
2021.06 - 2023.09
Bachelor - management - marketing
University of Gdańsk
2020.10 - 2023.07
Customer service
Hegemonia sp. z o.o.
2018.06 - 2019.12