Leo Gasana
Warszawa
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. i strongly believe in my flexible, reliable and excellent time keeping skills. I am an enthusiastic, self-motivated individual, passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Customer service representative
Foundever
02.2023 - 05.2023
- Employment Type: Casual employment
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
FQA Tester
Testronic Games
06.2021 - 10.2021
- Employment Type: casual employment
- Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
- Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
- Followed standard operating procedures for inspections and tests.
- Provided feedback to production team regarding product quality.
Office Assistant
EasyTravel
06.2018 - 01.2020
- Employment type: part-time
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
BBA - Finance And Accounting
University of Economics And Human Science
Poland,Warsaw06.2024
High School Diploma -
Kabojja International School
Uganda,Kampala06.2020
Skills
- Analytical and Critical Thinking
- Time Management
- Organizational Skills
- Data Entry
- Proofreading
- Information Gathering
Educational Training
- University of economics and human science
- Kabojja international school
- Future entrepreneurs club
Timeline
Customer service representative
Foundever
02.2023 - 05.2023
FQA Tester
Testronic Games
06.2021 - 10.2021
Office Assistant
EasyTravel
06.2018 - 01.2020
BBA - Finance And Accounting
University of Economics And Human Science
High School Diploma -
Kabojja International School
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