Leslie Marie Paredes Ortega
Goręczyno
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
6
6
years of professional experience
Work History
Creative Writting Teacher
Ángeles de la Cultura del Despacho de la, Primera Dama
2017.01 - 2020.06
- Develop activities that reinforce kids creativity
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Project Manager
Simmitri Inc
2022.06 - Current
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
Interpreter
Language Line Solutions
2021.11 - 2022.02
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Typesetter
Archivo General de, la Nación
2021.06 - 2021.07
- Worked collectively with other teams to reach deadlines and meet customer expectations.
- Generated prepress proofs in digital or other formats to approximate appearance of final printed piece.
Customer service representative
New York Times
2019.05 - 2019.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer chats with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Quality Analyst
Teleperformance
2018.03 - 2019.05
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Defined and implemented quality initiatives to reduce risk.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Education
High School Diploma -
Liceo Escuela Nuestra Señora Del Carmen
Santo Domingo, Dominican RepublicDigital Communications -
UTEL
Mexico07.2025
Skills
- Office Suite
- Goggle Suite
- Social Media Managing
- Native Spanish Speaker
- English Speaker C2 Level
- Polish Speaker A.1 level
- Creative Idea Development
- Project Plan Development
- Schedule Coordination
- Background in Project Management
- Adjusting Schedules
Timeline
Senior Project Manager
Simmitri Inc
2022.06 - Current
Interpreter
Language Line Solutions
2021.11 - 2022.02
Typesetter
Archivo General de, la Nación
2021.06 - 2021.07
Customer service representative
New York Times
2019.05 - 2019.11
Quality Analyst
Teleperformance
2018.03 - 2019.05
Creative Writting Teacher
Ángeles de la Cultura del Despacho de la, Primera Dama
2017.01 - 2020.06
High School Diploma -
Liceo Escuela Nuestra Señora Del Carmen
Digital Communications -
UTEL
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