LIDIA PIECZULIS
Liverpool
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Salt House Tapas
07.2022 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
General Manager
Costa Coffee
09.2021 - 06.2022
- Managed a high revenue Drive Thru cafe
- Hired, trained and developed employers for various positions
- Processed orders over the headset for drive-thru customers within the required time limit
- Performed regular cleaning and sanitizing of machines and utensils to ensure safe and clean workspace
- Carried out accurate cash handling, opening and closing the cafe
- Created and administered quarterly performance reviews of the store
- Led, executed and reviewed monthly inventory counts
Customer Service Advisor
Savesta
05.2021 - 08.2021
- Promptly responded to inquiries and requests from prospective customers.
- Addressed complex issues by scheduling appointments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Warehouse Coordinator
Hagenah Frische GmbH
03.2021 - 05.2021
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
General Manager
Starbucks
06.2017 - 01.2021
- Managed two high revenue stores in the area
- Hired, trained and developed employers for various positions
- Created and administered quarterly performance reviews of the store
- Led, executed and reviewed monthly inventory counts
- Oversaw merchandising standards during new promotional launches
- Developed weekly schedules per payroll guidelines
- Provided support for other stores in the area
BARISTA MAESTRO
Costa Coffee
10.2016 - 06.2017
- Supervised and trained a team of employees in sales, inventory and merchandising
- Delivered exceptional customer service by demonstrating supreme product knowledge, building a rapport and willing to go extra mile
- Performed regular cleaning and sanitizing of machines and utensils to ensure safe and clean workspace
- Carried out accurate cash handling, opening and closing the cafe
Education
Level 2 Fitness Coach CertifiedLevel 3 Personal Trainer Certified -
ORIGYM
Liverpool11.2022
A-levels: English Language, Polish Language, Lithuanian Language and Maths -
Punsko Kovo 11-osios Bendrojo Lavinimo Licejus
Polanow, Poland06.2016
Skills
- Languages: English, Polish and Lithuanian
- Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
- Excellent communication skills, both written and verbal
- Fully qualified first-aider
- Organization and prioritization
- Staff Management
References
References are available upon request.
Timeline
Restaurant Manager
Salt House Tapas
07.2022 - Current
General Manager
Costa Coffee
09.2021 - 06.2022
Customer Service Advisor
Savesta
05.2021 - 08.2021
Warehouse Coordinator
Hagenah Frische GmbH
03.2021 - 05.2021
General Manager
Starbucks
06.2017 - 01.2021
BARISTA MAESTRO
Costa Coffee
10.2016 - 06.2017
Level 2 Fitness Coach CertifiedLevel 3 Personal Trainer Certified -
ORIGYM
A-levels: English Language, Polish Language, Lithuanian Language and Maths -
Punsko Kovo 11-osios Bendrojo Lavinimo Licejus
Similar Profiles
Charlotte IvimeyCharlotte Ivimey
Busser/food Runner at Olde Salt HouseBusser/food Runner at Olde Salt House
Noah YoungNoah Young
Table Busser at Salt Grass Steak HouseTable Busser at Salt Grass Steak House
Olli MustonenOlli Mustonen
Butcher/Chef at Nusr-Et /Salt Bae Steak HouseButcher/Chef at Nusr-Et /Salt Bae Steak House
Mark ByrneMark Byrne
Scheduler at HMSScheduler at HMS
Brooke ShepherdBrooke Shepherd
Kmart Employee at Kmart AustraliaKmart Employee at Kmart Australia