Lidya Girmay

Regulatory Compliance: Ensure strict adherence to regulations and compliance requirements

through continuous monitoring and interpretation of industry-specific guidelines and legal

frameworks.

Compliance Program Development: Develop and implement comprehensive compliance

programs tailored to the organization's needs, including policies, procedures, and controls, to

mitigate risks and foster a culture of compliance.

Auditing and Investigation: Conduct thorough audits, assessments, and investigations to

identify potential compliance gaps, assess operational risks, and provide recommendations

for corrective actions. Utilize analytical skills to analyze data, detect patterns, and identify

anomalies.

Cross-Functional Collaboration: Collaborate with cross-functional teams (legal, finance,

operations) to establish effective compliance practices across the organization. Provide

guidance, support, and training to stakeholders to cultivate a strong compliance culture.

Regulatory Knowledge and Training: Stay updated with evolving regulatory frameworks and

industry best practices. Deliver training sessions to staff, promoting awareness and

understanding of compliance protocols, procedures, and regulations organization-wide.

Customer Inquiry Management: Proficiently manage customer inquiries across multiple

channels (phone, email, chat) by actively listening, comprehending their requirements, and

delivering timely and accurate responses.

ECOM Chat Support: Provided efficient and customer-focused assistance through the ECOM

chat queue, resolving technical issues and inquiries related to two specific website providers.

Demonstrated strong product knowledge and troubleshooting skills to ensure customer

satisfaction.

Technical Issue Resolution: Successfully resolved a wide range of technical issues faced by

customers utilizing the two website providers. Effectively identified and addressed software

bugs, configuration problems, and user errors, ensuring smooth website functionality and a

positive user experience.

Outstanding Customer Support: Deliver exceptional support to customers by exhibiting

professionalism, empathy, and patience. Go the extra mile to surpass customer expectations

and guarantee a positive experience.

• Windows Clients troubleshooting and diagnosis.

• OS level, drivers, program installation

• Providing training for IT students (We design, computer related)