Ligia Szczepańska
Customer Service Specialist
Środa Wielkopolska
Summary
Reliable and experienced in teamwork and customer fronting. Highly motivated for further development. Fast learner with ease to assimilate and manage in sudden situations. Talented in addressing service and product problems with a thorough and positive style. Ready to help with a focus on finding creative solutions to conflicts and complaints.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Customer Supply Chain Specialist UK&Nordics
GlaxoSmithKline (GSK)
Poznan
02.2023 - 12.2023
- Inspected and processed orders in SAP and made necessary adjustments where required.
- Acted as the representative of all supply chain business processes.
- Handled all sales follow-up, billing, and complaints with superb customer service skills.
- Verified logistics on order tracking to ensure products delivered adhered to customer SLAs.
- Developed strong collaborative working relationships with European supply chain communities.
- Met schedule using excellent planning and coordination skills.
- Picked up additional tasks to aid team success.
- Developed Pharma knowledge on our product portfolio to provide aware service
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Specialist (Nike GB Project)
Majorel
Poznan
08.2022 - 02.2023
- Dealing with only English speaking Customers and working in international team
- Handled calls and e-mails to help consumers with inquiries and concerns, actively listened to customers, handled concerns quickly and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Reporting issues and helping with solving them
- Working effectively under pressure to provide the best service and to find the best solutions
- Participated in team-building activities to enhance working relationships.
- Took part in new employees' implementation.
- Constantly adapting to new procedures and new operating systems, including new programs and GDPR.
- Resolved concerns with products or services to help with retention and drive sales.
- Tracked customer service cases and updated service software with customer information.
Assistant in Event Management
Dom Restauracyjny ,,Rusiborek"
01.2020 - 12.2020
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
- Completed work to agreed standards and specifications.
- Observed set rules and regulations in completing duties, resulting in high-quality and standardized work.
- Planned office events by reserving venues, communicating schedules, and coordinating setup.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Education
High School Diploma -
Liceum Ogólnokształcące Im. Powstańców Wielkopolsk
Środa WielkopolskaEngineering Management - University Student- 10/2022- 11/2023
Politechnika Poznańska
PoznańSkills
Drivers licence
SAP ERP (Supply Chain Software)
Analytical problem solverSalesforce CRMSystems and automation applicationsReport preparation
International sales support
Warehousing practices and procedures
Shipment coordinating
Certification
English Course in Northern Ireland
Languages
Polish
First Language
English
Proficient
C2
German
Elementary
A2
Russian
Elementary
A2
Timeline
Customer Supply Chain Specialist UK&Nordics
GlaxoSmithKline (GSK)
02.2023 - 12.2023
Customer Service Specialist (Nike GB Project)
Majorel
08.2022 - 02.2023
Assistant in Event Management
Dom Restauracyjny ,,Rusiborek"
01.2020 - 12.2020
High School Diploma -
Liceum Ogólnokształcące Im. Powstańców Wielkopolsk
Engineering Management - University Student- 10/2022- 11/2023
Politechnika Poznańska