Lilian ishaka
Warsaw
Summary
Detail-oriented and reliable professional with hands-on experience in customer service, operations coordination, and administrative support within hospitality and short-term rental environments. Strong at documentation, record keeping, scheduling, and clear email communication. Currently a nursing student with a strong work ethic, fast learning ability, and a clear interest in transitioning into a junior administration or operations role.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Airbnb House Keeper/Operation Support
Varsovia Apartment
04.2025 - 01.2026
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Radisson House Keeper
Radisson Collection Hotel
06.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with daily administrative tasks such as logs, reports, and inventory tracking.
- Worked closely with supervisors to ensure compliance with hotel standards.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Parliamentary Hill Estate
03.2016 - 11.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Nursing
Wsei University
Warsaw, Poland 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Calm under pressure
Multitasking Abilities
Verbal communication
Supervision and leadership
Data entry
Time management
Team management
Problem-solving
Timeline
Airbnb House Keeper/Operation Support
Varsovia Apartment
04.2025 - 01.2026
Radisson House Keeper
Radisson Collection Hotel
06.2023 - 04.2024
Customer Service Representative
Parliamentary Hill Estate
03.2016 - 11.2017
Bachelor of Science - Nursing
Wsei University
04.2001 -