Lilian Tiengane
Lublin
Summary
Customer Service Specialist Profile I a level head and calm individual who is able to carry out any customer service role effectively and professionally.I have a track record of increasing customer loyalty. I also go a long way of understanding the tasks and responsibilities involved in the customer service work. I also work hard to meet the requests for information in a timely and efficient manner. competent in meeting quality and performance demands with excellent call control. Thanks to my previous work experience i am able to resolve any problem trouble shoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Overview
3
3
years of professional experience
Work History
customer service phone agent
Takealot
09.2020 - 12.2021
- D ECEMBER 2021
- Handled 50 calls daily, with tasks of signing up new customers presenting relevant product and service information,retrieving data and canceling services
- Organizing customer interaction logs
- Recommended solutions within customer budgets and proactively followed all leads
- Handling client information
- Providing accurate account information
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Associate
old mutual
01.2019 - 08.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times. Increased efficiency and team productivity by promoting operational best practices. • Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
Education
Bachelor of Science - Nursing
Akademia Nauk Stosowanych Wincentego Pola
Poland ,lublin07.2023
Skills
- Adaptability
- Data Verification and Maintenance
- Analytical and Problem-Solving skills
- Customer Service
- Excellent Communication Skills
- Multitasking Skills
- Complaint procedures
- Task allocation
- Hardware and software
- Disaster Recovery
- Search engine optimization ( SEO)
- Search engine Marketing (SEM)
- Active Directory Administration
- Microsoft Office skills (word & Excel)
- Database Management
- Customer Inquiry Management (CIM)
- Client Rapport-Building
Timeline
customer service phone agent
Takealot
09.2020 - 12.2021
Customer Service Associate
old mutual
01.2019 - 08.2020
Bachelor of Science - Nursing
Akademia Nauk Stosowanych Wincentego Pola
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