Business entrepreneurship
LIONEL CHIMUTUMBIRA
Warsaw
Summary
Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work ethic and dedication to quality. Detail-oriented at making critical decisions, managing deadlines, and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to growth and improvements.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Care Representative
NetOne Private Limited
04.2022 - 06.2023
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Investigated and resolved customer inquiries and complaints quickly.
Warehouse Worker
OK Zimbabwe Limited
11.2021 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
Electrical Engineering
Warsaw University of Technology
Warsaw, Poland 2027
GCE AS And Advanced Level -
WATERSHED COLLEGE
11.2019
Ordinary level, Zimbabwe School Examinations Council -
ST FAITH'S HIGH SCHOOL
11.2017
Skills
Fluent English speaker with good communication skills
Google Workspace and very good knowledge of MS office
Creative and critical thinking
Teamwork-minded and can still work alone if required
Can meet deadlines
Willingness to adapt and learn in various situations
Problem-solving
Inventory management
Public Relations
Database Research
Social Media content creation and management
Music production and sound engineering
Accomplishments
- ARIA ( Australian Recording Industry Association ) award-nominated music producer for the best song of 2023 in Australia.
- Completed my ICDL (International Computer Driving License).
- Selected into the top 100 SAASTA science olympiad and attended the SAASTA STEM conference in Pretoria, South Africa.
Interests
Timeline
Customer Care Representative
NetOne Private Limited
04.2022 - 06.2023
Warehouse Worker
OK Zimbabwe Limited
11.2021 - 03.2022
Electrical Engineering
Warsaw University of Technology
GCE AS And Advanced Level -
WATERSHED COLLEGE
Ordinary level, Zimbabwe School Examinations Council -
ST FAITH'S HIGH SCHOOL
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