Jessica Smith
London,England
Summary
Driven Sales Associate focused on achieving excellent sales results through impeccable customer service. Training staff to an equally high standard to optimise customer experience and maximise profits. Proven success in constantly exceeding personal and team KPIs.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Ikea
London, UK
2022.02 - Current
- Collaborated effectively with team members to meet sales targets.
- Conducted daily inventory checks to manage stock levels accurately.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Sales Assistant
Decathlon
London, UK
2019.06 - 2022.02
- Supported Store Manager in implementing sales programmes that resulted in 40% revenue growth.
- Operated store POS system to process daily cash and credit card transactions with 100% accuracy.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
Junior Sales Advisor
Walmart
London, UK
2017.08 - 2019.06
- Exceeded sales targets for newly launched swimwear collection by 40% through strategic product placement and visual merchandising.
- Fostered and maintained excellent customer relationships, boosting client retention rate from 70% to 90% within 8 months.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decision.
Education
Diploma of Higher Education - Sales and Marketing
Metropolitan Community College
LeedsSkills
- Consultative sales
- Retail operating standards
- Product demonstration
- Visual merchandising
- Techniques
- POS Systems
- Retail inventory management
- Customer service training
- Covid-19 retail protocols
Certification
Retail Associate Certificate, 2019
Languages
English
Native
Timeline
Sales assistant
Ikea
2022.02 - Current
Sales Assistant
Decathlon
2019.06 - 2022.02
Junior Sales Advisor
Walmart
2017.08 - 2019.06
Diploma of Higher Education - Sales and Marketing
Metropolitan Community College