Lisa Chabvonga
Warsaw
Summary
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
First Advantage
06.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established warm and friendly rapport whilst interacting with customers by phone, email, and on live chat
Customer Service Officer
Tv Sales and Home
07.2020 - 09.2022
- Help customer open new accounts
- Referring to Manager when necessary for quick resolution of issues
- Product demonstration, cross selling, and merchandising
- Preparing purchase orders, receiving, storing, issuing goods
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Identified customer needs by listening attentively and connecting to relevant departments or personnel.
Sales Marketing Manager
Fire Safety Solutions Africa
07.2019 - 08.2020
- Monitoring sales volumes and performance
- First-line telephone and face-to-face customer support
- Responded to customer queries to provide information regarding product specifications and uses, delivering smooth and positive communication.
- Boosted profit opportunities by effectively managing time and resources to meet sales objectives.
- Improved profitability and developed pipeline while using multiple marketing and distribution channels and sales strategies.
- Maintained outstanding customer relationships by providing excellent support and solving queries both over the phone and in person.
- Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth.
- Registered customer information on database to store accurate records, acquire speedy accessibility and organise prospect demographics.
- Collaborated sales teams obtain information to create effective sales strategies, such as customer requests and recurring issues.
Education
BSc Honors -
WSEI University of Economics and Innovation
BSc Honors - Retail Management and Consumer Science
Chinhoyi University of Technology
12.2018
Skills
- Patient and excellent listening skills
- Exceptional time management skills
- Communicating information clearly and consistently
- Self-motivated, fast learner, hard working
- Trainable, willing to learn and adapt
Languages
Timeline
Customer Service Associate
First Advantage
06.2023 - Current
Customer Service Officer
Tv Sales and Home
07.2020 - 09.2022
Sales Marketing Manager
Fire Safety Solutions Africa
07.2019 - 08.2020
BSc Honors - Retail Management and Consumer Science
Chinhoyi University of Technology
BSc Honors -
WSEI University of Economics and Innovation
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