Lisa Kajula
Warsaw,Masovian Voivodeship
Summary
Enthusiastic Cybersecurity student , seeking a tech support role to leverage my technical skills in Python, C++, and customer service experience. Adept at troubleshooting, issue resolution, and providing support in a professional and empathetic manner. Ready to contribute to a team-oriented environment. Developed strong communication and organizational skills in educational setting.
Overview
2
2
years of professional experience
Work History
English Tutor
Ruby International School
06.2023 - 01.2024
- Developed strong communication skills by explaining complex concepts in simple terms, useful for troubleshooting technical issues
- Taught mainly teenagers from the age of 13-17 in Geography and English
- Established a positive teaching environment that fostered open communication, mutual respect, and active participation from all students.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
- Assessed student progress regularly through various assessment methods, ensuring timely feedback on their performance.
Customer Service Intern
Silton hardware LTD
06.2022 - 09.2022
- Provided assistance to customers by resolving product-related queries and troubleshooting issues
- Collaborated with team members in streamlining processes for better customer experience.
- Coordinated efforts between departments to address complex customer issues efficiently.
- Developed rapport with customers by actively listening and empathizing with their concerns.
- Managed high-stress situations with professionalism, maintaining composure under pressure.
- Conducted thorough follow-ups on unresolved cases, ensuring prompt solutions for customers'' concerns.
Education
Bachelors - Cybersecurity
University of Economics And Human Sciences in Warsaw
Warsaw, Mazowieckie05.2028
Skills
- C# (Advanced knowledge)
- C
- Python (Medium Level)
- HTML5
- CSS
- Threat Detection
- Secure Coding
- Vulnerability Assessment
- Scientific Computing
- Web Design
- Frontend Development
- GitHub
- Visual Studio
- Customer troubleshooting
- Hardware/software troubleshooting
- Patience
- Communication
- Problem-solving
- Attention to detail
Languages
English
Proficient
C2
French
Elementary
A2
Spanish
Elementary
A2
Projects
Global Academic Experiences, Developed leadership and teamwork skills through global collaboration in debate and academic competitions. Model United Nations
Awards
- Scientific Computing with Python
- Web Design Certification
- World scholars Debate Certification
- STEM certification
Timeline
English Tutor
Ruby International School
06.2023 - 01.2024
Customer Service Intern
Silton hardware LTD
06.2022 - 09.2022
Bachelors - Cybersecurity
University of Economics And Human Sciences in Warsaw
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