Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Lisa Rutendo Roki

Lublin

Summary

At Econet, I excelled as a Telecommunications Receptionist Assistant, enhancing client retention through exceptional customer service and efficient management of front desk operations. Skilled in office organization and maintaining cleanliness, I adeptly handled multiple phone lines and administrative tasks, fostering a professional and inviting atmosphere. My proficiency in filing system management and genuine interest in client needs significantly contributed to a well-organized, customer-focused environment.

Overview

1
year of professional experience
1
Certification

Work History

Econet

Telecommunications Receptionist Assistant
11.2022 - 07.2023

Job overview

  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming .
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention .

Chicken inn restaurant
Mutare, Zimbabwe

Waitress
11.2022 - 05.2023

Job overview

  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Vincent Pol University
Lublin ,poland

Bachelor Of Nursing from Nursing Science

University Overview

Skills

  • Reception Area Maintenance
  • Maintaining cleanliness
  • Appointment Scheduling
  • Office Organization
  • Typing Speed
  • Filing System Management
  • Correspondence Writing
  • Telephone systems

Certification

First British English language certificate

Cambridge Olevel certificate

Cambridge Alevel certificate

Languages

English
Advanced (C1)

Timeline

Telecommunications Receptionist Assistant
Econet
11.2022 - 07.2023
Waitress
Chicken inn restaurant
11.2022 - 05.2023
Vincent Pol University
Bachelor Of Nursing from Nursing Science
Lisa Rutendo Roki