Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liubov Teliuk

Warsaw

Summary

Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.

Overview

8
8
years of professional experience

Work History

Customer Service

Compass Group
06.2022 - Current
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the bar area was prepared for seamless service transitions.

Senior Confectioner

NAMELAKA
04.2019 - 02.2022
  • Trained new employees on standard operating procedures, ensuring consistency and quality across all team members.
  • Maintained a clean and organized work environment, adhering to health and safety standards at all times.
  • Coordinated with team members to prepare orders on time.
  • Ordering raw materials to ensure the work of the confectionery and preparing orders on time
  • Increased customer satisfaction with consistently delicious confections through meticulous attention to detail in preparation and presentation.
  • Consistently met production deadlines through efficient time management and effective delegation of tasks to team members.

Confectioner Assiistant

Home Bakery Zhelezo
06.2017 - 03.2019
  • Studied sweets production technologies
  • Maintained high food quality standards by buying products and checking delivery contents to verify product quality.

Sales Consultant

11 Silver Space
09.2016 - 01.2017
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

No Degree - Journalism

Open International University of Human Development
Kyiv, Ukraine
05.2018

Skills

Complaint Handling

Team training and development

Attention to Detail

Teamwork skills

Quality Control

Sales and Upselling

Languages

Ukrainian
Native language
English
Upper intermediate
B2
Russian
Advanced
C1
Polish
Intermediate
B1

Timeline

Customer Service

Compass Group
06.2022 - Current

Senior Confectioner

NAMELAKA
04.2019 - 02.2022

Confectioner Assiistant

Home Bakery Zhelezo
06.2017 - 03.2019

Sales Consultant

11 Silver Space
09.2016 - 01.2017

No Degree - Journalism

Open International University of Human Development

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Liubov Teliuk