Liudmyla Turianytsa
Krakow,12
Summary
I am Management studies graduate with good communication skills and customer-focus attitude. I have an experience delivering customer service and administrative excellence, including clerical support and public interaction. Exceled in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Cook
Fable
Krakow
12.2023 - 04.2024
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Managed opening and closing shift kitchen tasks.
Shop Assistant
Massimo Dutti
Krakow
11.2022 - 05.2023
- Provided excellent customer service, promptly addressing inquiries and resolving issues..
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction..
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Administration Receptionist
Laser House
Odesa
05.2021 - 05.2022
- Answer questions from clients about products and services offered by company.
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
Education
Management and administration, Master degree -
STATE UNIVERSITY OF INTELLECTUAL TECHNOLOGIES AND COMMUNICATIONS
Social-cultural event management, Bachelor Degree -
SOUTH UKRAINIAN NATIONAL PEDAGOGICAL UNIVERSITY
Skills
- Office 365 (PowerPoint, Excel, Word)
- Good communication skills
- Customer service attitude
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Attention to Detail
- Punctual and Reliable
- Team Collaboration
Languages
Ukrainian
Native language
English
Intermediate
B1
Polish
Intermediate
B1
Russian
Proficient
C2
Timeline
Cook
Fable
12.2023 - 04.2024
Shop Assistant
Massimo Dutti
11.2022 - 05.2023
Administration Receptionist
Laser House
05.2021 - 05.2022
Management and administration, Master degree -
STATE UNIVERSITY OF INTELLECTUAL TECHNOLOGIES AND COMMUNICATIONS
Social-cultural event management, Bachelor Degree -
SOUTH UKRAINIAN NATIONAL PEDAGOGICAL UNIVERSITY