Livingstone Muradzi
Warsaw
Summary
Highly motivated and results-oriented individual with a passion for building rapport and providing exceptional customer service. Proven ability to handle challenging interactions with empathy and professionalism. Seeks opportunities to contribute to a collaborative environment and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE
C.C.I.G
09.2023 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Functionality Quality Assurance
TESTRONIC
01.2022 - 03.2023
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Reported and cataloged computer game build bugs
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
Technical Support
W.B.H.O
02.2020 - 02.2021
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelors - Architectural Engineering
VISTULA UNIVERSITY
WARSAW03.2025
Skills
- Proficient in: SALESFORCE,Jira, Click Up, Asana,windows Microsoft Excel ,SQL and Slack
- Telephone Etiquette
- Interdepartmental Communication
- Data Management
- Architectural 3ds max, revit and Auto cad
GYM, POETRY AND PHOTOGRAPHY
Passionate Fitness Enthusiast, dedicated to maintaining an active lifestyle through consistent gym workouts, emphasizing the importance of physical well-being. Accomplished Creative Writer with a penchant for delving into the intricacies of human emotions and experiences through poetry. A skilled Visual Storyteller adept at capturing the essence of moments and emotions through photography, adeptly creating lasting memories. This multifaceted background showcases a well-rounded individual with a commitment to personal growth and a creative approach to life.
Languages
SHONA
Native language
English
Proficient
C2
Timeline
CUSTOMER SERVICE
C.C.I.G
09.2023 - Current
Functionality Quality Assurance
TESTRONIC
01.2022 - 03.2023
Technical Support
W.B.H.O
02.2020 - 02.2021
Bachelors - Architectural Engineering
VISTULA UNIVERSITY
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