Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizaveta Boubel

Lizaveta Boubel

Wroclaw,02

Summary

Customer Service Specialist with a versatile background in aviation, language education, and IT.

Experienced as a Customer Service Agent at Qatar Airways, proficient in using Amadeus and various industry-standard systems. Demonstrated skills in managing client relations, problem-solving, and delivering high-quality support. Previous roles include QA Tester, Translator, Foreign Language Instructor, and Manager, showcasing adaptability, attention to detail, and strong leadership capabilities. Proven ability to thrive in dynamic, multicultural environments.

Overview

5
5
years of professional experience

Work History

Customer services representative

Qatar Airways
Wrocław, Poland
06.2023 - 12.2024
  • Managed customer complaints effectively by utilising excellent communication skills.
  • Provided high-quality service to promote company reputation.
  • Utilised CRM systems efficiently, improving data tracking and reporting processes.
  • Managed over 60 customer calls per day.
  • Didn't cause any company loss.

Manager/personal Interpreter

KNESS Polska
12.2022 - 01.2023
  • Full support during the opening of manufacture.
  • Interpreter in real time.
  • Organization of daily assignments, scheduling of meetings and full support during them.
  • Conducting negotiations.

Games' Tester

All Correct
Wroclaw, Poland, PL
08.2022 - 08.2023

Skills:

  • Finding technical and linguistic bugs.
  • Correcting and shortening translated words.

Customer Service Trainee

LEONI Kabel Poland
Wroclaw, Poland, PL
09.2022 - 10.2022
  • Handling of current customer orders in the ERP system
  • Preparation of order confirmations, control of receivables, support of the team of specialists in day-to-day tasks.

Subtitles interpreter

Docubay
07.2021 - 03.2022
  • Translated subtitles for documentaries from Russian to English and from English to Russian.
  • Worked with the program Aegisub.
  • Creating subtitles from sctratch.

App Interpreter

Dare Bee
Moscow
09.2021 - 02.2022
  • Remote work.
  • App interpreter.
  • Translated fitness app from Russian to English.
  • Used Oxford's dictionary in work.
  • Worked with specific vocabulary in sports field.

Marketing Platform Interpreter

Alanbase
Moscow
07.2021 - 02.2022

Successfully translated a complex marketing platform from Russian to English within two days, demonstrating exceptional language proficiency and the ability to deliver high-quality results under tight deadlines.

Games' Interpreter

Brainwell
Wrocław, Lower Silesia
06.2021 - 12.2021
  • Translated intricate riddles and puzzles for popular mobile games such as Brainwell and DOP, ensuring cultural relevance and linguistic accuracy.
  • Adapted challenging game content to maintain player engagement across different language audiences.
  • Demonstrated strong attention to detail and creativity, enhancing the gaming experience for international users.

Tutor

03.2020 - 02.2022
  • Provided individualized and group tutoring sessions for learners of various levels in Polish and Russian.
  • Developed customized lesson plans, enhancing students' language proficiency and cultural understanding.
  • Successfully guided students to achieve their academic and personal language goals.

Students' organization manager

NZS
09.2020 - 06.2021
  • Organized students' events

Education

Bachelor's Degree - International Relations

Wroclaw University

Associate Degree - International Relations

Wrocław University of Science and Technology

Skills

  • Skills in:
  • Amadeus
  • ERP system
  • Microsoft Office
  • Adobe Illustrator
  • Adobe Premiere Pro
  • Aegisub
  • Google docs, google tabs

Languages

Russian
Native
English
Advanced
C1
Polish
Advanced
C1

Timeline

Customer services representative

Qatar Airways
06.2023 - 12.2024

Manager/personal Interpreter

KNESS Polska
12.2022 - 01.2023

Customer Service Trainee

LEONI Kabel Poland
09.2022 - 10.2022

Games' Tester

All Correct
08.2022 - 08.2023

App Interpreter

Dare Bee
09.2021 - 02.2022

Subtitles interpreter

Docubay
07.2021 - 03.2022

Marketing Platform Interpreter

Alanbase
07.2021 - 02.2022

Games' Interpreter

Brainwell
06.2021 - 12.2021

Students' organization manager

NZS
09.2020 - 06.2021

Tutor

03.2020 - 02.2022

Associate Degree - International Relations

Wrocław University of Science and Technology

Bachelor's Degree - International Relations

Wroclaw University
Lizaveta Boubel