Lizi Museridze

SAP4HANA/FIORI Implementation: Played a key role in the implementation of SAP4HANA/FIORI for prebilling. Actively supported the transition as a user by defining business requirements, conducting User Acceptance Testing (UAT), and managing defect processes using SAP ALM.
Cross-Functional Collaboration: Worked closely with business experts and developers to ensure seamless prebilling functionalities. Partnered with the Claims team to establish a comprehensive end-to-end process, identifying gaps within existing workflows and implementing optimal solutions.
Transportation Management: Demonstrated strong logistics skills by engaging in daily calls with carriers to resolve rate discrepancies, validate additional costs, and prepare prebilling documents. Streamlined communication and improved operational efficiency in transportation management.
Dispute Resolution: Managed rate discrepancies by validating additional costs and resolving issues promptly, ensuring accurate billing and reducing financial discrepancies.
Process Optimization: Identified and addressed process inefficiencies within the logistics operations, leading to improved accuracy and efficiency in prebilling activities.
Stakeholder Management: Coordinated with various stakeholders, including carriers, business experts, and claims teams, to foster collaboration and enhance logistics processes.

• Dispute management and prebilling within the supply chain, responsible for processing additional costs, ensuring up-to-date rate cards, investigating and resolving root causes of disputes, leading weekly calls with global carriers to enhance communication and collaboration
• Supporting month-end closing activities.

• Engaged in back-office operations, investigating the correctness of data within the core banking system while processing credit card and loan applications
• Resolving client queries and complaints by promptly raising issues to the appropriate teams for resolution
• Updating client data using CRM tools, processing credit requests, managed client portfolios, and providing ongoing support.

• Researching different sources to find potential clients, scheduling meetings to establish connections, fostering long-term relationships, delivering continuous support, managing portfolios, and involved in post-sales process checks.