Liz Rollande Karayiga
Warsaw
Summary
I'm a persevering and inspired youngster who is so inquisitive to learn and take his best action on any errand, am extremely goal-oriented and couldn't want anything more than to investigate the universe of business am so prepared for every one of the chances accessible to construct a characterized vocation. I have an exceptionally modified norms esteem which is well contending.
Overview
6
6
years of professional experience
Work History
Help Desk Analyst
Capgemini Polska
06.2022 - Current
- Apply diagnostic utilities to aid in troubleshooting
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Perform post-resolution follow-ups to help requests
- CV
Senior process executive (video Content Analyst)
Cognizant Poland
06.2022 - 02.2023
- Assess and interpret data including advertising copy, web content, translations, product description, and print media
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Junior ICT Engineer 0
Atos
01.2021 - 03.2022
- Filling in collectively to satisfy the clients necessity
- Client care with a different pool of clients
- Open- minded
Customer service
Ergeco Ltd
05.2019 - 07.2021
- Working as a team in order to provide top quality customer service
- Customer service with a diverse pool of clients
- Remained open- minded and committed to advanced communication practices
Assistant Manager
Nile Express Ltd
06.2018 - 12.2018
- Used a proper communication skill to write emails and answer calls as needed
- Remained committed to learning and growing inside this exciting industry
Front Desk Agent
Zeinab Beauty House
05.2017 - 09.2017
- Kigali Rwanda
- Welcomed and directed customers as needed to facilitate traffic in the shop
- Calculated purchase fees for clients
- Used interpersonal skills to effectively interact with more than 100 customers as day
Education
Bachelor of Social Science - International Relations
University of Economics And Human Sciences
Poland07.2024
High School Diploma -
Green Hills Academy
Rwanda06.2019
Skills
- Help Desk Support
- Logging Support Tickets
- Software Diagnosis
- Customer Support
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Cisco AnyConnect
- First Level Support
- Knowledge Base
- Technical Support
Accomplishments
- I have an exceptionally modified norms esteem which is well contending.
Additional Information
- I agree to the processing of personal data provided in this document for realizing the recruitment process to the Personal Data Protection Act of 10 Mat 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with Regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Languages
Kinyarwanda
Native language
French
Advanced
C1
English
Advanced
C1
Timeline
Help Desk Analyst
Capgemini Polska
06.2022 - Current
Senior process executive (video Content Analyst)
Cognizant Poland
06.2022 - 02.2023
Junior ICT Engineer 0
Atos
01.2021 - 03.2022
Customer service
Ergeco Ltd
05.2019 - 07.2021
Assistant Manager
Nile Express Ltd
06.2018 - 12.2018
Front Desk Agent
Zeinab Beauty House
05.2017 - 09.2017
Bachelor of Social Science - International Relations
University of Economics And Human Sciences
High School Diploma -
Green Hills Academy
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