Lodovico Ademollo
Krakow,12
Summary
Talented individual with energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in customer service to new, rewarding opportunity. Quick to learn new tasks, collaborative with staff to exceed expectations.
Overview
2
2
years of professional experience
Work History
Ryanair Customer Service Representative
Armatis Polska Sp. Z O.o.
08.2024 - Current
- Maximised passengers' satisfaction by resolving service issues promptly.
- Took care of customer queries, accurately providing information via call and chat to resolve complaints and guarantee customer satisfaction.
- Assisted passengers with airline-related questions, feedback and complaints.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Restaurant Waiter
Trattoria Soprano
06.2023 - 08.2024
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
Education
A-Levels ("Matura") -
Prywatne Liceum Ogólnokształcące Franciszkanów
Wieliczka, Poland05-2024
- -
Liceo Classico Francesco Petrarca
Arezzo, Italy06-2020
Skills
- Always happy to help
- Exceptional interpersonal skills
- Customer Service
- Good memorisation
- Kind and well mannered
- Positive and approachable
- Highly responsible and reliable
Goals
- Building my network
- Saving money
- Starting a business
- Developing my skill set
- Achieving better work-life balance
Languages
Italian, Polish
Native language
English
Upper intermediate
B2
Spanish
Intermediate
B1
Hobbies
- Language learning
- Travelling, Maps, Discovering new countries' culture
- Sports, Outdoor recreation
- Cooking
- Analyzing data
Timeline
Ryanair Customer Service Representative
Armatis Polska Sp. Z O.o.
08.2024 - Current
Restaurant Waiter
Trattoria Soprano
06.2023 - 08.2024
A-Levels ("Matura") -
Prywatne Liceum Ogólnokształcące Franciszkanów
- -
Liceo Classico Francesco Petrarca
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