Loic Lecoustre
Poznan,30
Summary
Motivated and available now, with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs, I can relate to strong communication and interpersonal skills to meet team goals.
Overview
7
7
years of professional experience
Work History
Specialist Relation Development / Stock Management
Qarson
09.2023 - 02.2024
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained database systems to track and analyze operational data.
Sales Advisor
Qarson
03.2021 - 09.2023
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales by offering advice on purchases and promoting additional products.
Costume Designer
Own Business
02.2018 - 10.2022
- Designed new patterns for special genre and story requirements.
- Consistently met tight deadlines under high-pressure circumstances,
- Expanded creative skillset through continuous personal development
Junior Customer Advisor
Qarson
01.2020 - 03.2021
- Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
- Developed and updated databases to handle customer data.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
Audiovisual Trainer
Centre Culturel Gérard Philipe
09.2016 - 07.2019
- Prepared and presented theoretical and practical courses on various audiovisual domains (camera operation, audio and video editing...)."
- "Implementation of an annual performance featuring dance, singing, visual art, and live video projection."
Education
No Degree - Business Management Training
Chambre Des Metiers Et De L’Artisanat Calais
Calais - France02.2018
Diploma of Higher Education - Graphic Design And Multimedia
Universite Du Littoral Cote D’opale Calais
Calais - France06.2017
Advanced Technician’s Certificate - Engineering And Operation of Audiovisual Equipment
Lycee Jean Rostand
Roubaix - France07.2014
Skills
- Customer Relations
- Idea Development and Brainstorming
- Data Analysis
- Active Listening
Music composer and craft artist
Multi-instrumentalist composer and vocalist, playing in various music formations since 2010.
I often use my maker skills to create different decorations, props and terrariums
Languages
French
Native language
English
Advanced
C1
Polish
Beginner
A1
Timeline
Specialist Relation Development / Stock Management
Qarson
09.2023 - 02.2024
Sales Advisor
Qarson
03.2021 - 09.2023
Junior Customer Advisor
Qarson
01.2020 - 03.2021
Costume Designer
Own Business
02.2018 - 10.2022
Audiovisual Trainer
Centre Culturel Gérard Philipe
09.2016 - 07.2019
No Degree - Business Management Training
Chambre Des Metiers Et De L’Artisanat Calais
Diploma of Higher Education - Graphic Design And Multimedia
Universite Du Littoral Cote D’opale Calais
Advanced Technician’s Certificate - Engineering And Operation of Audiovisual Equipment
Lycee Jean Rostand
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