Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom Section
Certification
Timeline
Generic

Loreen Kawadza

Warsaw

Summary


Professional educator skilled in fostering engaging and inclusive learning environments. Strong background in curriculum development, classroom management, and student assessment. Highly collaborative, dependable, and adaptable to evolving educational needs. Expert in language instruction with passion for nurturing student growth and academic success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Foundever
06.2021 - 07.2025
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.

Baby-sitter /English Teacher

Polish Family
11.2020 - 06.2021
  • Putting children to sleep and rest during their nursery stay.
  • Ensuring a safe environment and hygienic environment for children to play.
  • Used varied teaching methods to foster and stimulate enthusiasm for learning and maintain motivation.
  • Maintained open and effective communication with parents, providing updates on children's wellbeing and progress.
  • Organized children's rooms and play areas to keep environments tidy, safe, and conducive to play.
  • Encouraged creativity and self-expression through arts, crafts, and music activities.
  • Created fun resources for children to aid learning and development.

English Teacher

Morning Star Academy
09.2016 - 09.2019
  • Work with the lead to monitor the class schedule.
  • Assist the teacher with lesson preparation by getting materials ready and setting up equipment.
  • Ensure the classroom environment is safe and clean.
  • Oversee children during non-classroom times, including in between classes, during lunch, and on field excursions.
  • Collaborate with lead teachers to recognize issues children are facing, and recommend solutions.

Preschool English Teacher

Froggy Pond School of Learning
01.2014 - 12.2015
  • Promoted cultural awareness and sensitivity by integrating multicultural content into lessons, nurturing global citizens.
  • Developed engaging curriculums tailored to the needs of diverse learners, fostering a supportive learning environment.
  • Enhanced students'' language skills by incorporating interactive activities and multimedia materials in lesson plans.
  • Improved students'' reading comprehension through targeted phonics instruction and guided reading exercises.
  • Utilized creative storytelling techniques to captivate young learners'' attention while teaching new vocabulary words contextually relevant to each story themetopic.

Education

Bachelor - Clinical Psychology

University Of Economics And Human Sciences
2023

Skills

  • Digital Skills
  • Active listening
  • Social integration
  • Educational support
  • Crisis Intervention
  • Child psychology understanding

Languages

English
Proficient
C2

Personal Information

  • Date of birth: 1993-12-07
  • Gender: Female
  • Nationality: Zimbabwean
  • Marital status: Single

Custom Section

Bulawayo, Zimbabwe

Certification

World TESOL ACADEMY

120-Hour TESOL/TEFL Certificate 2025

Timeline

Customer Support Specialist

Foundever
06.2021 - 07.2025

Baby-sitter /English Teacher

Polish Family
11.2020 - 06.2021

English Teacher

Morning Star Academy
09.2016 - 09.2019

Preschool English Teacher

Froggy Pond School of Learning
01.2014 - 12.2015

Bachelor - Clinical Psychology

University Of Economics And Human Sciences

Similar Profiles

CREATE PROFILE
Loreen Kawadza