Lucien Dieme

• Provide business insight and recommendation around process improvement and response to evolving client requirements
• Supervise, develop and motivate a team of team members setting objectives for each role to ensure that skill levels within the team are effectively utilized
• Ensure compliance of the team to all documented processes and
• SOX requirements
• Act as a point of contact and subject matter expert for Credit Risk
• Principles and Processes
• Identify risk analysis problems and escalate/resolve issues in a timely manner.
• Ensure full and efficient use of tools and systems including the execution of system and process change initiatives in the credit risk analysis function.
• Take on a proactive role towards improved performance and development of strategies for meeting goals.
• Establish efficient ways of communication and information exchange with the client.
• Review process documentation and manage exceptions. Support issue resolution and escalations. Maintain process issues logs.
• Oversee process editing in conjunction with wider Business Support Team to ensure all documentation is compliant with WWCS requirements.
• Consolidate process details and change related process flows.
• Monitor process related training plans and assist with creation of process related training documentation.
• Assist with Process related communication plans.
• Facilitate change management governance and actual change management activities including operational readiness.
• Implement business strategies as defined by the client or Accenture to manage credit risk and to manage and assist in the increase of client revenue.
• Engage with the client’s credit managers or program staff and have the ability to present and discuss process needs.
• Close co-operation with other teams (Collections, Sales, Operations) is essential.
• Any other duties deemed appropriate by Accenture or the client and provision of support to the wider Risk Management Team.
• Handle Escalated issues to full resolution.
• Manage Process and System/Tool changes.
• Create solution for complex business requirements.
• Monitor the activities of others including team members compliance with company requirements.
• Partner with Accenture support groups in other locations, providing direction as needed.

Main Responsibilities/Accountabilities:

• Maintain a high level of credit & risk analysis performance in the risk team ensuring full implementation of credit policies and procedures and best working practices and ensure that Service Levels are met and client requirements are address as required.
• Preparation of in-depth, comprehensive financial analysis of customers’ financial statements to aid in the determination of appropriate credit lines, credit ratings and maintenance of credit information for the client’s key customers.
• Implement business strategies as defined by the client or Accenture to manage credit risk and to manage and assist in the increase of client revenue.
• Supervise, develop and motivate a team of team members setting objectives for each role to ensure that skill levels within the team are effectively utilized.
• Summarize results and pro-actively share opinions and insights to provide well thought out and appropriate recommendations for actions.

Main Tasks

• Prepare in-depth, comprehensive financial analysis of customers’ financial statements to aid in the determination of appropriate credit lines, credit ratings and maintenance of credit information for the client’s key customers
• Utilize existing information and research externally available information on a regular basis to assist in maintaining appropriate credit lines for a portfolio of the client’s customers
• Proactively monitor assigned customer account balances to ensure that they operate within their credit limits and take appropriate action on accounts which exceed their limits
• Implement business strategies as defined by the client or Accenture to manage credit risk and to manage and assist in the increase of client revenue
• Engage with the client’s credit managers on a regular basis and have the ability to present and discuss individual cases at all levels
• Analyze weekly and monthly AR and Credit Consumption reports and share details of that Analysis with client management
• Close co-operation with other teams (Collections, Sales, Operations) is essential
• Any other duties deemed appropriate by Accenture or the client and provision of support to the wider Risk Management Team
• Handle Escalated issues to full resolution
• Manage Process and System/Tool changes
• Create solution for complex business requirements

Administrative tasks:

• Supports team manager and performs management duties
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Achievements:

• Participating on daily and weekly huddles with top management
• Coordinating client visits
• Organizing integrations events & new joiners
• EMEA Point of contact
• Client Global point of contact
• Conducting Bi-weekly business reviews & reports
• Participating on Monthly business Reviews with Client
• 1 Year + interim Credit Lead manager
• Organizing & Hosting Townhall

Administrative tasks:

• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Motivate team members.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity and risk-taking.
• Suggest and organize team building activities.
• Coordinating HR Related Issues.

Main tasks:

• Making quality credit decisions to ensure customer service, a high quality loan portfolio and loan administration. Monitoring loan performance and servicing assigned accounts.
• Preparing complex credit analysis. Approving loans within delegated authority.
• Gathering financial information through interviews in person and by phone, reading audited financial statements, legal opinions, tax records and other financials. Comply with association documentation expectations, procedures, laws and regulations.
• Servicing assigned accounts with the objective of providing efficient customer service and maximizing the return on troubled assets through proactive servicing and timely coordination with other divisions and portfolio groups. Aggressively using restructuring and loan servicing programs.
• Representing and communicating the values, purpose and mission of the association to employees, customers, the public and other target audiences.
• Security management.

Achievements:

• Participating on daily and weekly huddles with top management.
• Preparing weekly and monthly reports.
• Organizing integrations events & new joiners .

• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Reviewed customer accounts for compliance with repayment obligations.
• Kept all operations compliant with applicable regulations and established company policies.
• Established and maintained customer and staff policies.
• Credit risk assessment.
• Credit Limit review.
• Ensuring that payments are collected in a timely manner.
• Ensuring that payments will be received in line with the agreed payment terms.
• Identification and preparation of accounts to go to a third-party collection agency as required.
• Ensuring the Credit Management Policy and DoAM is adhered to at all times.
• Cash allocation, minimizing debt and Ensuring strong sales growth.
• Processing refunds.
• Managing Bankruptcy procedures.

Achievements:

• Driving project for a VIP service for our biggest customers.
• Organizing integrations events for the team/company.
• Excel training.
• Organizing incentives for the company (Setting targets, prices).

• Responded to customer inquiries and queries to provide thorough and speedy resolutions.
• Answered multi-line phones and used active listening skills to assess client's issues and challenges.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Maintained customer account information database by canceling and updating customer accounts.
• Pre-sales job function.
• Post-sales job function.
• Operations-Voice, Chat, Email.
• Operating payment.