LUCKY OKORIE
CASTEL DI SANGRO
Summary
Results-focused, professional and Proactive leader with strengths in communication and collaboration. Proficient in leveraging knowledge to promote and achieve Results. Adapt at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
HOTEL NATURA
CASTEL DI SANGRO
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Communicated with customers to assess and address individual needs, providing timely and quality support via systems.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Responded to customer needs through competent customer service and prompt problem-solving.
Chef Assistant
HOTEL DON LIUS
CASTEL DI SANGRO
04.2020 - 03.2021
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients
- Unloaded delivery trucks, verified contents against invoice and properly stored food items
- Used variety of kitchen tools and appliances to prepare ingredients and meals
- Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items
- Maintained high personal grooming standards and uniform presentation
- Worked flexible hours across night, weekend and holiday shifts
Breakfast Coordinator
VALTRIGNO ONLUS
ROCCARASO
07.2017 - 03.2020
- Worked with servers and chef to meet departmental budgetary guidelines.
- Serviced guests with food and beverage requirements.
- Monitored food preparation, production and plating for quality control.
- Created new recipes, outlined steps and training staff on correct preparation.
- Carried out day-day-day duties accurately and efficiently.
- Introduced on time service program and effectively managed employee mistakes to decrease overall waste by 0%.
Customer Care Representative
NIGERIAN BANK
LAGOS
08.2015 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction leading to increase in sales and managed over 60 customer calls per day.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated timely responses to online customer communication and researched complex issues.
Project Intern
BANK OF INDUSTRY
ASABA, DELTA STATE
06.2013 - 01.2015
- Produced professional reports, documents and presentations for project needs.
- Participated in creation and maintenance of project tracking tools, verifying clear communication of inherent expectations and responsibilities.
- Managed client communication distribution during ongoing projects.
- Provided clerical assistance to senior project staff.
Education
DIPLOMA - Hospitality Administration And Management
ALISON ACADEMY
GALWAY, IRELAND10.2022
PROFESSIONAL COURSE - Customer Service Management
ALISON ACADEMY
GALWAY, IRELAND07.2022
DIPLOMA - BUSINESS ADMINISTRATION AND MANAGEMENT
NATIONAL OPEN UNIVERSITY oF NIGERIA
NIGERIA05.2014
OND - BUSINESS ADMINISTRATION AND MANAGEMENT
DELTA STATE POLYTECHNIC
DELTA, NIGERIA02.2012
Skills
SKILLS
- Problem solving
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
- Patient and Empathetic
- Front Desk Operations
LANGUAGE SKILL:
- French - Intermediate
- English -Fluent
- Italian - Intermediate
Accomplishments
- Supervised a team of 20 members from different countries and culture.
- Generated ideas which lead to the creation of www.litvibe.net. A Digital social network app which i co-created and managed both front and back end developers using a viable business model.
- Achieved Organizational goals by completing task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Front Desk Receptionist
HOTEL NATURA
05.2021 - Current
Chef Assistant
HOTEL DON LIUS
04.2020 - 03.2021
Breakfast Coordinator
VALTRIGNO ONLUS
07.2017 - 03.2020
Customer Care Representative
NIGERIAN BANK
08.2015 - 02.2017
Project Intern
BANK OF INDUSTRY
06.2013 - 01.2015
DIPLOMA - Hospitality Administration And Management
ALISON ACADEMY
PROFESSIONAL COURSE - Customer Service Management
ALISON ACADEMY
DIPLOMA - BUSINESS ADMINISTRATION AND MANAGEMENT
NATIONAL OPEN UNIVERSITY oF NIGERIA
OND - BUSINESS ADMINISTRATION AND MANAGEMENT
DELTA STATE POLYTECHNIC
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