LUCREZE BELVI MAKANGA

• Supporting customers using a global supply chain visibility platform
• Coordinating shipment visibility, tracking updates, and transport workflows
• Assisting clients with delivery issues, delays, and operational exceptions
• Communicating with carriers and internal teams to resolve operational issues
• Ensuring accurate and timely communication between customers and logistics partners
• Participating in customer calls and supporting service delivery activities
• Working in a fast-paced international and multilingual environment
• Contributing to customer satisfaction and operational efficiency

• Troubleshoot Windows performance-related incidents across all versions of Windows OS.
• Excellent knowledge of Windows components (BIOS, registries, CPU, memory, DNS, DHCP, etc.)
• Proficient in troubleshooting Windows production server performance issues (server crash, no boot, memory leaks, sluggish servers, unresponsive servers).
• Good knowledge of user mode & kernel mode in Windows environment.
• Experience with different virtualization platforms (VMware, Hyper-V, Citrix).
• Troubleshoot Windows performance issues on Azure & AWS.

• Troubleshooting Active Directory Domain Services.
• Used ticketing systems to manage and process support actions and requests.

• Managing export documentation, customs requirements, and shipment preparation
• Coordinating transport with carriers, suppliers, and international partners
• Ensuring compliance with export regulations and trade procedures
• Following up on deliveries, delays, and operational issues across multiple countries
• Communicating with clients and stakeholders throughout the export process
• Supporting daily logistics operations in a multicultural environment
• Monitoring shipment status and resolving exceptions when needed
• Maintaining accurate records and documentation for all export activities

• Managing export sales operations across multiple African markets
• Coordinating end‑to‑end shipment processes with freight forwarders and logistics partners
• Preparing and reviewing export documentation, contracts, and customs requirements
• Negotiating pricing, delivery terms, and commercial conditions with international clients
• Monitoring shipment schedules, delivery performance, and exception handling
• Maintaining strong communication with buyers, suppliers, and transport partners
• Ensuring compliance with trade regulations, Incoterms, and export procedures
• Analyzing market demand, sales forecasts, and customer requirements
• Supporting cross‑border logistics operations and resolving operational issues
• Building and maintaining long‑term client relationships in multicultural environments