LUCREZIA VILLANI
London
Summary
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Overview
8
8
years of professional experience
Work History
Keyholder
Arabian Oud
08.2024 - 03.2025
- Facilitated the execution of promotional campaigns, driving increased foot traffic and sales performance.
- Assisted in loss prevention efforts through vigilant monitoring and reporting of suspicious activities.
- Developed strong customer relationships, enhancing loyalty through personalized shopping experiences.
- Collaborated with management to refine operational processes, improving overall store efficiency.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
Freelance Administrative & Creative Support
Independent Contractors
09.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Representative and Financial Advisor
AXA
02.2021 - 08.2022
- Resolved customer inquiries, providing accurate information and enhancing satisfaction.
- Managed claims processing, ensuring adherence to company policies and improving turnaround times.
- Facilitated communication between departments to streamline service delivery and enhance operational efficiency.
- Developed training materials for new staff, fostering a knowledgeable workforce and improving service quality.
- Analyzed customer feedback, identifying trends to inform strategic improvements in service offerings.
- Analyzed call metrics to identify trends and recommend process improvements for operational efficiency.
- Collaborated with cross-functional teams to enhance service offerings based on customer feedback and needs.
Senior Barista
Gran Caffe’ Margherita
11.2018 - 07.2019
- Provided exceptional customer service in a high-volume café, ensuring a welcoming and friendly atmosphere for all guests.
- Expertly prepared a variety of coffee beverages, including espresso-based drinks, cappuccinos, and lattes, maintaining high standards of quality and presentation.
- Managed daily operations, including stock replenishment, cleaning, and maintaining a tidy work environment.
- Collaborated closely with the team to ensure smooth service during peak hours, fostering a positive and efficient workspace.
- Developed strong rapport with regular customers, contributing to customer loyalty and repeat business.
- Leveraged fluency in English, Italian, and Spanish to effectively communicate with diverse customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Travel Assistant
Agenzia Viaggi Visitare Cracovia
10.2016 - 09.2018
- Organisation of inbound tourism for Italian groups by ensuring hotel bookings are confirmed, hotel amenities included, and hotel check-in dates.
- Calling transport companies to arrange effective pickups from locations across Krakow.
- Liaising with transport drivers to accommodate tour group sizes and tourist destinations.
- Managing group itineraries and building successful relationships with customers throughout their stay.
- Responding to emerging problems and difficulties during the visits.
- Ensuring customers were on time to all scheduled attractions.
- Planning and translating written itineraries for tour groups.
- Remotely contacting tour guides in Krakow to ensure they have the party itineraries on hand.
Education
Master of Arts - Theatre Arts
Middlesex University
London, United Kingdom06.2022
Bachelor of Science - Political And Cultural Studies
Jagiellonian University
Cracow, Poland07-2020
Skills
- Expertise in operating systems and CRM software
- Proficient in written and oral communication
- Problem-solving abilities
- Retail supervision expertise
- Fluent in Italian and Polish
- Track record of meeting sales targets
- Expertise in Microsoft Office suite
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
References
References available upon request.
Community Service & Volunteer Work
Fundacja Dom Nadziei, Volunteer Cleaning Assistant, Kraków, 2015-07, 2016-09, Assisted with daily cleaning and upkeep of community shelters and food distribution spaces for vulnerable individuals., Supported hygiene-focused initiatives by maintaining clean communal areas, bathrooms, and kitchens per health and safety standards., Helped prepare spaces for community events, ensuring a welcoming and sanitary environment., Worked alongside other volunteers to carry out deep cleaning of donated housing units before resident move-in., Monitored cleaning supply stock and reported shortages to supervisors., Engaged compassionately with community members while respecting privacy and maintaining professional boundaries.
Languages
English
Full Professional
Italian
Native or Bilingual
Polish
Native or Bilingual
Spanish
Elementary
Timeline
Keyholder
Arabian Oud
08.2024 - 03.2025
Freelance Administrative & Creative Support
Independent Contractors
09.2023 - 07.2024
Customer Representative and Financial Advisor
AXA
02.2021 - 08.2022
Senior Barista
Gran Caffe’ Margherita
11.2018 - 07.2019
Travel Assistant
Agenzia Viaggi Visitare Cracovia
10.2016 - 09.2018
Master of Arts - Theatre Arts
Middlesex University
Bachelor of Science - Political And Cultural Studies
Jagiellonian University