Summary
Overview
Work History
Education
Skills
RELEVANT COURSES
REFERENCE
Languages
Timeline
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Luis Simon

Dar Es Salaam

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To secure a challenging position in a reputable organization to expand my learning and knowledge by fully utilizing my training and skills, while making a significant contribution to the success of the company.

Overview

2
2
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Tanzania Commercial Bank
03.2023 - 01.2024
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Respond to customer questions, complaints and walking customers through basic troubleshooting or setup process
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Manage large amount of incoming calls and emails.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Intern: Credit Analyst

Tanzania Commercial Bank
11.2021 - 05.2022
  • Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
  • Processed new customer credit applications accessing credit agency data to open new accounts.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Negotiated payment plans and loan terms with delinquent customers.
  • Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
  • Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Education

Bachelor of Arts - Business Administration

Mzumbe University
Morogoro
11.2022

High School Diploma -

Ahmes High School
Bagamoyo, Dar Es Salaam
05.2019

Certificate in Secondary Education -

Carmel Secondary School
Malolo, Morogoro
11.2016

Skills

  • Problem solving & Risk assessment
  • Data Entry
  • Detail Oriented
  • Microsoft Excel pro-efficiency
  • Team working and Multi tasking
  • Decision making
  • Ability to think creatively, initiative and Assertively
  • Highly Organized and efficient
  • Microsoft office pro-efficiency
  • Driving License class D
  • Research Management

RELEVANT COURSES

  • Marketing management
  • Economics for business
  • Corporate Finance
  • Project management
  • Leadership

REFERENCE

 Flora Mwidope
Tanzania Commercial Bank (TCB)
Soko kuu Branch, Dodoma
Flora.mwidope@tcbbank.co.tz
Phone:+255657001413


Buyaga Kitigani
Bank Operation Manager (BOM)
Tanzania Commercial Bank
Soko kuu Branch, Dodoma
Buyagakitigani@tcbbank.co.tz
Bomsokokuu@tcbbank.co.tz

Languages

Swahili
Native language
English
Proficient
C2

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Tanzania Commercial Bank
03.2023 - 01.2024

Intern: Credit Analyst

Tanzania Commercial Bank
11.2021 - 05.2022

Bachelor of Arts - Business Administration

Mzumbe University

High School Diploma -

Ahmes High School

Certificate in Secondary Education -

Carmel Secondary School

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Luis Simon