Luis Tembe
Warsaw
Summary
Detail-oriented IT support specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist - Ryanair Project
Armatis-lc
Warsaw, Poland
09.2024 - Current
- Helped customers manage their reservations, make changes and offered solutions to their problems within all company policies.
- Provided supper via multiple communication channels such as phone and chat.
- Achieved companies KPIs, with the help of continues learning about the policies and procedures.
IT Support Specialist
Vodacom
Mozambique
06.2023 - 08.2023
- Configured Software and Hardware, making sure workstations are 100% ready for users
- Provided technical support to over 10 end-users daily, resolving complex hardware and software issues, using remote desktop to solve their issues
- Managed networks and servers making sure that it is updated and all security mechanisms are perfect
- Created new user accounts monthly, assigned appropriate roles, and managed security policies using Active Directory, ensuring compliance with organizational IT protocols
Customer service representative
Microbanco confianca SA
Bela Vista, Mozambique
03.2021 - 09.2022
- Delivered exceptional customer service via multiple communication channels such as email, phone and chat
- Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions
- Achieved a 95% customer satisfaction rating by resolving an average of 30 inquiries daily through effective use of CRM software, active listening, and problem-solving skills
Education
AWS CERTIFIED CLOUD PRACTITIONER
Udemy
01-2025
Bachelor of Computer Science - Computer Science
Vistula University
Warsaw, Poland09.2024
Project Management -
Vistula University
01.2023
Java Collections Framework + Generics, Lambdas & Stream API
Udemy
01.2023
High School Diploma -
Willow International School
Matola, Mozambique12.2019
Skills
- Frontend: HTML, CSS, React, Javascript
- Backend: Java, Spring Framework
- Database: PostgreSQL, MSSQL
- Operating systems: Windows, Linux
- System Administration: Active directory, Powershell
- Remote Desktop Support
- Help Desk Support
- Cloud: Microsoft Azure, AWS
- Microsoft Office: Excel, Power Point, Word, Sway, Forms
- Network administration: LAN
- Soft skills: Problem solving, Communication, Time management, Team work, Critical thinking
Languages
Portuguese
Native language
English
Advanced
C1
Timeline
Customer Support Specialist - Ryanair Project
Armatis-lc
09.2024 - Current
IT Support Specialist
Vodacom
06.2023 - 08.2023
Customer service representative
Microbanco confianca SA
03.2021 - 09.2022
Project Management -
Vistula University
AWS CERTIFIED CLOUD PRACTITIONER
Udemy
Bachelor of Computer Science - Computer Science
Vistula University
Java Collections Framework + Generics, Lambdas & Stream API
Udemy
High School Diploma -
Willow International School