Luis Tembe
Warsaw
Summary
Detail-oriented IT support specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist - Ryanair Project
Armatis-lc
09.2024 - Current
- Helped customers manage their reservations, make changes and offered solutions to their problems within all company policies.
- Provided supper via multiple communication channels such as phone and chat.
- Achieved companies KPIs, with the help of continues learning about the policies and procedures.
IT Support Specialist
Vodacom
06.2023 - 08.2023
- Configured Software and Hardware, making sure workstations are 100% ready for users
- Provided technical support to over 10 end-users daily, resolving complex hardware and software issues, using remote desktop to solve their issues
- Managed networks and servers making sure that it is updated and all security mechanisms are perfect
- Created new user accounts monthly, assigned appropriate roles, and managed security policies using Active Directory, ensuring compliance with organizational IT protocols
Customer service representative
Microbanco confianca SA
03.2021 - 09.2022
- Delivered exceptional customer service via multiple communication channels such as email, phone and chat
- Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions
- Achieved a 95% customer satisfaction rating by resolving an average of 30 inquiries daily through effective use of CRM software, active listening, and problem-solving skills
Education
AWS CERTIFIED CLOUD PRACTITIONER
Udemy
01-2025
Bachelor of Computer Science - Computer Science
Vistula University
Warsaw, Poland09.2024
Project Management -
Vistula University
01.2023
Java Collections Framework + Generics, Lambdas & Stream API
Udemy
01.2023
High School Diploma -
Willow International School
Matola, Mozambique12.2019
Skills
- Frontend: HTML, CSS, React, Javascript
- Backend: Java, Spring Framework
- Database: PostgreSQL, MSSQL
- Operating systems: Windows, Linux
- System Administration: Active directory, Powershell
- Remote Desktop Support
- Help Desk Support
- Cloud: Microsoft Azure, AWS
- Microsoft Office: Excel, Power Point, Word, Sway, Forms
- Network administration: LAN
- Soft skills: Problem solving, Communication, Time management, Team work, Critical thinking
Languages
Portuguese
Native language
English
Advanced
C1
Timeline
Customer Support Specialist - Ryanair Project
Armatis-lc
09.2024 - Current
IT Support Specialist
Vodacom
06.2023 - 08.2023
Customer service representative
Microbanco confianca SA
03.2021 - 09.2022
Project Management -
Vistula University
AWS CERTIFIED CLOUD PRACTITIONER
Udemy
Bachelor of Computer Science - Computer Science
Vistula University
Java Collections Framework + Generics, Lambdas & Stream API
Udemy
High School Diploma -
Willow International School
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