ŁUKASZ CZACHURA
Nowy Sącz,Lesser Poland
Summary
Dynamic professional with over 15 years of experience in team formation, transition, and management across various functions. Proven ability to identify business needs and cultivate strong relationships with stakeholders and employees at all levels. Committed to delivering results through personal development, innovation, and effective problem-solving. Thrives in fast-paced environments that challenge skills and drive continuous improvement.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
Head of Operations, Cash and AR Management
Google Poland Sp. z o.o.
Krakow, Lesser Poland
05.2023 - 07.2025
- Designed and managed scalable and compliant cash and accounts receivable processes to improve Cash and AR metrics and analysed complex datasets for process improvement.
- Identified process and policy pain points, eliminating redundancies for enhanced efficiency through process simplification, standardisation and automation.
- Focused on productivity, quality, and risk management within operational teams and processes.
- Provided performance reporting and analysis to executive management for informed decision-making.
- Collaborated with teams and managed outsourced BPOs across Europe, South Asia, and South America to uphold Service Level Agreements.
- Achieved best Days Sales Outstanding in six years alongside lowest collections unit cost.
- Implemented process enhancements, boosting productivity by seven percent year-on-year while ensuring full audit compliance.
- Completed two major projects that saved 450 million USD annually on credit card fees.
OTC Senior Manager EMEA
DHL Express
Poznań
06.2020 - 05.2023
- Managed Billing, Query Handling, Credit Risk, Collections, and Cash Application Teams, achieving record results across all metrics.
- Participated in SAP S4 HANA migration region-wide to improve operational efficiency.
- Introduced customer service standards and automation tools to enhance cash collection and query resolution.
- Contributed to development of new four-year company strategy at Board of Directors level.
- Achieved lowest accounts receivable over 90 days and highest turnaround time in query handling.
- Utilised exceptional planning skills to manage multiple large-scale projects across EMEA sites.
- Ensured optimal credit risk management levels.
- Implemented automation tools for CashApp, Credit Risk, and Collections Teams, improving process efficiency and cost-effectiveness.
OTC Customer Accounts and Disputes Manager
Johnson Controls, Bratislava Business Centre
Bratislava
05.2018 - 05.2020
- Merged two teams during challenging transition, ensuring smooth integration of operations.
- Implemented continuous improvement training programmes to enhance team skills.
- Successfully recruited and managed talent, achieving record cash collection results.
- Introduced new reporting tools and automation solutions to optimise workflows.
- Directly resolved complex customer issues from various perspectives.
- Led project for RPA solution in email communication, resulting in nine FTE savings and quality enhancement.
- Achieved cash collection via credit cards for B2B and B2C customers, exceeding targets.
- Reduced abandoned calls from 17% to 4% and corrected invoice disputes to 3%.
Head of Collections and Litigation
Richmond Group Ltd, Rapida Sp. z o.o
02.2015 - 05.2018
- Formed Collections Department, managing up to 70 FTEs efficiently.
- Developed logic and processes for department optimisation.
- Decreased DIA30 payment breaches from 15.1% to below 2.5%.
- Implemented GDPR/RODO changes successfully across departments.
- Integral part in automating card payments, autobank, and call centre functions.
- Established effective recruitment, training, and motivation programmes for teams.
- Assisted legal teams with comprehensive research resource collation.
- Maintained data quality through meticulous record-keeping.
General Manager
Qingdao FBM Building Materials Ltd, FAKRO
Qingdao
08.2009 - 10.2013
- Devised and implemented improvement plans, preventing company liquidation and enhancing revenue streams.
- Reduced costs while managing schedules, conducted variance and risk analysis for corrective actions.
- Delivered comprehensive business strategy to boost revenue and operational efficiencies.
- Recruited high-calibre candidates, improving staff retention and team performance.
- Tracked KPIs to enhance profitability and ensure target delivery.
- Achieved first net profit in company history, increasing net export value by 145%.
- Enhanced domestic sales to account for 50% of total revenue through strategic initiatives.
- Introduced Lean Manufacturing and 6S, improving cash flow ratios and maintaining scale effects.
Education
Bachelor of Science - Economics
University of Illinois
Chicago 09.2003 - 06.2007
Bachelor of Science - Economics
University of Illinois
Chicago 06.2004 - 06.2007
Bachelor of Arts - Philosophy
Papal Academy of Philosophy and Theology
Tarnów, Lesser Poland 08.2002 - 06.2004
Skills
- Project Work, Analysis & Problem Solving, Decision Making, Planning & Organizing
- Transformational Leadership
- Change Management
- Exceptional Team Management
- Certified international coach and trainer
- Conflict Resolution
- Prioritising and Strategic Thinking
- SAP, incl S4 HANA, JDE, Oracle
- Various Collection & CRM Tools
- MS Office & Google Workspace
- Various Project Management Tools
- Power BI
Computer Skills:
Interests
Traveling -103 countries and counting,reading, hiking, volleyball, cooking
Additional Information
- Johnson Controls Global Recognition Award: For exceptional team development and building outstanding cooperation with the business
- Johnson Controls Global Recognition Award: Rapid settlement into new role and immediate turnaround of the KPI
- Google Project Management Certificate program completed in Feb 2025
- Google Data Analytics Certificate program completed in Nov 2024
Languages
English
Fluent
Polish
Native
Timeline
Head of Operations, Cash and AR Management
Google Poland Sp. z o.o.
05.2023 - 07.2025
OTC Senior Manager EMEA
DHL Express
06.2020 - 05.2023
OTC Customer Accounts and Disputes Manager
Johnson Controls, Bratislava Business Centre
05.2018 - 05.2020
Head of Collections and Litigation
Richmond Group Ltd, Rapida Sp. z o.o
02.2015 - 05.2018
General Manager
Qingdao FBM Building Materials Ltd, FAKRO
08.2009 - 10.2013
Bachelor of Science - Economics
University of Illinois
06.2004 - 06.2007
Bachelor of Science - Economics
University of Illinois
09.2003 - 06.2007
Bachelor of Arts - Philosophy
Papal Academy of Philosophy and Theology
08.2002 - 06.2004
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