Summary
Overview
Work History
Education
Skills
Certification
motorcycling
Languages
Timeline
Generic
Lukasz Krzepkowski

Lukasz Krzepkowski

Wroclaw

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

People Manager

Kyndryl
09.2022 - Current
  • Enhanced team productivity by implementing efficient workflow processes and time management strategies.
  • Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
  • Streamlined communication channels within the team by establishing clear guidelines and expectations.
  • Boosted employee morale through regular recognition events and performance-based incentives.
  • Conducted comprehensive performance reviews to identify areas of improvement and provide constructive feedback.
  • Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
  • Provided guidance on career advancement opportunities available in order to retain top talent and maintain high levels of motivation throughout our organization.

Service Management Squad Leader

Kyndryl
02.2021 - 08.2022
  • Improved squad communication by implementing new strategies and protocols in daily operations.
  • Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
  • Increased operational efficiency by streamlining processes and optimizing resource allocation.
  • Ensured mission success through diligent planning, preparation, and execution of assigned tasks.
  • Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
  • Facilitated coordination between the squad and supporting units, optimizing the use of combined capabilities during high-stakes operations.
  • Managed squad of 30 Employees from Service Management Area in a very demanding environment

Capacity Manager/Team Leader

IBM
10.2017 - 09.2021
  • Enhanced capacity management efficiency by implementing data-driven strategies and monitoring tools.
  • Optimized resource allocation for improved service delivery and reduced costs.
  • Developed comprehensive capacity plans to support business growth and infrastructure expansion.
  • Streamlined capacity management processes, resulting in increased productivity and cost savings.
  • Conducted regular capacity reviews to identify areas for improvement and develop action plans.
  • Developed forecasts for future resource needs based on historical trends and anticipated growth patterns, ensuring preparedness for upcoming demands.

Capacity Analyst

IBM
08.2015 - 10.2017
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.

Education

Master of Arts - Public Administration

University of Wroclaw
Wroclaw, Poland
06.2003

Skills

  • Active Listening
  • Conflict Resolution
  • Emotional Intelligence
  • Process Improvement
  • Resource Allocation
  • Problem Solving
  • Organizational Skills
  • Team Building
  • Feedback Delivery
  • Task Prioritization
  • Leadership Development

Certification

AIGPE Certified Lean Expert 2023

AIGPE Certified SixSigma Green Belt 2023

Azure Data Fundamentals DP-900 2023

Azure Security, Compliance, and Identity Fundamentals SC-900 2021

Azure Fundamentals AZ-900 2021

ITIL Foundation Certificate in IT Service Management 2019

Professional Scrum Master (PSM I) 2018

motorcycling

An enthusiastic motorcycle driver who actively explores the area and Europe whenever the weather allows.

Languages

Polish
Native language
English
Advanced
C1
Russian
Elementary
A2

Timeline

People Manager

Kyndryl
09.2022 - Current

Service Management Squad Leader

Kyndryl
02.2021 - 08.2022

Capacity Manager/Team Leader

IBM
10.2017 - 09.2021

Capacity Analyst

IBM
08.2015 - 10.2017

Master of Arts - Public Administration

University of Wroclaw

Similar Profiles

CREATE PROFILE
Lukasz Krzepkowski