Łukasz Uszyński
Warsaw,Poland
Summary
I am an experienced Customer Service Specialist, ready to work in a new environment offering opportunities for professional development. I have over 6 years of experience in the financial sector, which, in addition to specialist knowledge, has taught me teamwork skills and the ability to build and maintain professional relationships easily.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Specialist
eFaktor S.A.
Warsaw, Poland
01.2024 - Current
- Conducted risk analysis for receivables financing exceeding established limits.
- Monitored and analysed customer debtor portfolios, assessing risk exposure to inform credit decisions.
- Verified and confirmed client-submitted receivables for accuracy, ensuring compliance with financial standards.
- Participated in setting credit limits for new debtors based on analysis.
- Ensured compliance with AML/CFT policy through verification of debtor balances.
- Prepared applications and decisions regarding client limits in Polish and English.
- Identified causes of payment delays, facilitating timely collections and minimising losses.
- Verified client-submitted documents for clauses threatening company interests.
Receivables Monitoring Specialist
Bibby Financial Services Sp. z o.o.
Warsaw
10.2021 - 12.2023
- Monitored and analyzed customer debtor portfolios to assess financial risks.
- Settled of receivables repayments
- Verified and confirmed client-submitted receivables for accuracy.
- Participated in analyzing and setting credit limits for new debtors.
- Ensured compliance by verifying debtor balances per AML/CFT policy.
- Prepared applications and decisions regarding debtor and client limits in Polish and English.
- Identified causes of payment delays
- Verified client-submitted documents to protect company interests.
Telephone Debt Collection Specialist
BNP Paribas Bank Polska S.A.
Warsaw, Poland
11.2019 - 09.2021
- Telephone contact with clients with arrears of up to 3 months
- Identifying reasons for payment delays
- Utilised negotiation techniques to enhance debt recovery efforts
- Setting repayment schedules
- Reporting accounts for restructuring
- Conducting pre-monitoring activities
- Handling inbound calls to the amicable debt collection department
- Reporting activities in banking systems
- Processing COVID-19 payment deferral applications
- Supporting the Contact Center team in ongoing projects
- Contributed to Lean Management projects aimed at improving efficiency
- Assisted Tracing team in locating clients with outstanding debts
Education
Corporate Finance and Accounting - Finance and Banking
Collegium Humanum – Warsaw School of Management
Warsaw 08.2021 - 06.2025
Skills
- Customer relationship management
- Risk assessment
- Credit analysis
- Compliance verification
- Ability to work effectively in a team
- Attention to detail
- Reliability
- Resourcefulness
- MS Word proficiency
- MS Excel proficiency
- Driving licence category B
Languages
English
Upper Intermediate
B2
Certification
10.2022
Time Management and Work Organization
Organizer: ADN Academy
03.2022
Interpersonal Skills
Organizer: PARP Academy
06.2019
English Language Certificate – B2 Higher
Organizer: University of Warsaw
Hobbies and interests
- Technology, electronics, video games, winter sports, and team sports.
Timeline
Customer Service Specialist
eFaktor S.A.
01.2024 - Current
Receivables Monitoring Specialist
Bibby Financial Services Sp. z o.o.
10.2021 - 12.2023
Corporate Finance and Accounting - Finance and Banking
Collegium Humanum – Warsaw School of Management
08.2021 - 06.2025
Telephone Debt Collection Specialist
BNP Paribas Bank Polska S.A.
11.2019 - 09.2021