Lukasz Zarski
Stargard
Summary
Dynamic Technical Support Manager with over 15 years of experience in after-sales support and field diagnostics for complex mechanical and hydraulic systems. Proven ability to enhance operational efficiency through exceptional customer support and streamlined warranty processes. Expertise in delivering comprehensive technical training fosters team development and elevates service standards. Thrives in multicultural environments, driving continuous improvement and innovative solutions that bolster client satisfaction and operational excellence.
Overview
22
22
years of professional experience
Work History
Resident Support Lead
TUOPU Europe (for Tesla)
Berlin
01.2022 - Current
- Lead Residents Engineering Team at Tesla site.
- Serve as primary technical liaison, providing extensive support to key European Tesla supplier.
- Oversee complex warranty processes, enhancing efficiency through continuous improvement initiatives.
- Collaborate with Tesla Engineering teams to develop and implement innovative technical solutions.
- Conduct technical training sessions to enhance team skillsets and customer service capabilities.
After Sales Technical Support Manager
HIAB / Cargotec
Hamburg
01.2009 - 01.2022
- Managed warranty processes and technical documentation to ensure quality and client satisfaction.
- Delivered technical training to international partners, enhancing service knowledge and skills.
- Led customer support initiatives, improving response times and issue resolution.
- Streamlined workflows for optimized efficiency in service delivery.
- Supervised technical support team to enhance collaboration and performance.
Production Technician & Quality Inspector
Darchem Engineering / TAKAO – suppliers to Honda & Toyota
Gloucester
01.2004 - 01.2009
- Conducted final quality control inspections for automotive components, ensuring compliance with industry standards.
- Collaborated on lean manufacturing initiatives, contributing to process optimization and waste reduction.
- Developed and implemented quality assurance protocols to enhance product reliability.
Education
High school diploma -
Automotive Technical School
Six Sigma Green Belt - undefined
01.2016
HND - undefined
Cheltenham College
01.2008
Skills
- Customer support and troubleshooting
- Technical training facilitation
- Warranty management
- Quality management experience
- Flexible in rotational work settings
Languages
English
Full Professional
Polish
Bilingual or Proficient (C2)
Timeline
Resident Support Lead
TUOPU Europe (for Tesla)
01.2022 - Current
After Sales Technical Support Manager
HIAB / Cargotec
01.2009 - 01.2022
Production Technician & Quality Inspector
Darchem Engineering / TAKAO – suppliers to Honda & Toyota
01.2004 - 01.2009
Six Sigma Green Belt - undefined
HND - undefined
Cheltenham College
High school diploma -
Automotive Technical School