Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luthfi Latumahina

Krakow

Summary

Proven track record in transportation planning and customer service excellence, notably with Agmaz, where I efficiently managed high-volume shipments and enhanced client satisfaction. Expert in documentation management and adept at fostering teamwork, I significantly reduced shipping errors, ensuring compliance and smooth customs processes. My approach prioritizes cost-effective solutions and proactive problem-solving.

Overview

8
8
years of professional experience

Work History

Spedytor

Agmaz
03.2024 - 08.2024
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
  • Maintained strong relationships with carriers and clients for smooth coordination of shipments.
  • Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.

Customer Service Officer

Indonesian Consulate
04.2019 - 03.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Boosted reputation by providing exceptional customer service through phone, email, and chat support channels.

Customer Service Officer

Ministry of Foreign Affairs
04.2016 - 04.2019
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of Law - Law

Lancang Kuning University
Riau, Indonesia
07.2013

Skills

  • Transportation Planning
  • Documentation Management
  • Cost Analysis
  • Route Optimization
  • Customer service skills
  • Rate negotiation
  • Teamwork and Collaboration
  • Problem-Solving

Languages

Indonesian
Native language
English
Advanced
C1

Timeline

Spedytor

Agmaz
03.2024 - 08.2024

Customer Service Officer

Indonesian Consulate
04.2019 - 03.2023

Customer Service Officer

Ministry of Foreign Affairs
04.2016 - 04.2019

Bachelor of Law - Law

Lancang Kuning University

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Luthfi Latumahina