LYNNETTE LUWEDDE
Summary
I am a highly motivated, result oriented, resourceful, and adaptable individual who is seeking a new career with considerable working experience in various office environments. Attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standards. A hardworking who strives to achieve the best in all areas, and always eager to learn new skills and advance career.
Overview
6
6
years of professional experience
Work History
Associate Shareholder Services II
BNY Mellon
04.2023 - Current
- Respond to client queries via telephone, email, and written enquiry in an efficient and professional manner.
- Maintain data in the TA platforms/systems.
- Prepare/Check reporting to Clients and investors through the appropriate and dedicated TA platform.
- Dealing with escalations in the form of email queries which are received either from the client or internally to ensure they are acted upon in a timely manner.
- Supporting the less experienced members of the team with any queries which they may have.
- Conduct training with any new joiners or any ongoing cross training which is required.
- Responsible for issuing the daily work plan to the team to ensure they know what tasks they are completing that day and what their priorities are.
- Act as an SME for any projects which involve the Poland client service centre.
- Reviewing team procedures as and when they come up for review
- Take ownership for approving and writing up any breaches which are raised and logged against the Poland client service centre
INTERN MIDDLE OFFICE AND CLIENT SERVICES
Franklin Templeton Investments
05.2022 - 11.2022
- Transaction verification with source, archiving and providing information to other departments
- Report analysis, providing solutions and explanations to discrepancies
- Communication with internal and external stakeholders
- Daily process control checklist
- Escalating discrepancies to the seniors
- Fund transaction controls
- Cash management for funds
- Compliance with internal and external deadlines.
APPRENTICE HUMAN RESOURCE OPERATIONS
ABSA Bank Uganda Limited
04.2021 - 09.2021
- Did Checks and balances on the correctness of the organization structure on SAP on a monthly basis and sent through to the responsible HRBP
- Screening and Onboarding candidates
- Responded to client queries and referred various portal support documents where appropriate
- Ensured that Line managers actioned people moves and changes in Workday
- Captured risk assessments for incoming employees using Hire Right System
- Completed Certificates of service for ex-employees
- Distributed and explained payroll cutoff times to line managers and employees to complete sick leave requests
- Managed the exit process in Workday in conjunction with the HRBPs
- Monitored contracts due to expire and guided stakeholders through the contract renewal process, termination, and rehire processes
- Ensured that all documents received are sent to the metafile to be placed in the central staff file for retrieval processes
- Documented management standard and exit policy
- Assisted to organize trainings for new employees
- Understood and adhered to the appropriate policies, standards, and procedures applicable in my role assisting with obtaining employees' proof of tax reference numbers when requested
- Ensured Confidentiality when handling employees' information.
SACCO Manager
Eagle Bankers Sacco
01.2019 - 09.2021
- Did monthly reconciliations of the cash and bank balances
- Managed respective ledgers in the FS System
- Organized and Scheduled annual general meetings
- Processed loans for Sacco Members and collection forms
- Maintained up-to-date financial statements
- Reviewed documentation provided by the Sacco Members and new joiners of the Sacco
- Posted daily transactions of the Sacco accounts to their respective accounts
- Ensured records were maintained and kept appropriately.
Retail Banking Intern
Barclays Bank Uganda Limited (Now ABSA Bank Uganda Limited)
05.2018 - 12.2019
- Performed User acceptance testing on core banking Systems before being taken live within the network
- Sanctioned Easy Go Card Customers for non-Compliance Screening
- Prepared daily and weekly reports on the performance of different income lines under my supervision
- Assisted to migrate two bank Systems and processes upon change of the bank name from Barclays Uganda to ABSA Bank Uganda Limited
- Executed income reconciliation on all business GLs to ensure limited or no income leakages
- Carried out training in different branch networks in regards to new banking Systems
- Managed and resolved customer queries both technical and non-technical
- Liaison with branch network to support on-field staff.
Education
Masters In Innovation Management - Management
Poznan University of Economics And Business
Poznan, PolandBachelor of Arts - Bachelors in Business Computing
Makerere University
Kampala, Uganda01.2020
Skills
- Good Communication skills
- Computer Skills (Microsoft Suite, Workday)
- Creativity skills
- Attention to detail
- Working both in team and alone
- Management reporting
- Records management
- Verbal Communication
- Customer Service
- Organizational Skills
- Multitasking
- Time Management
- Problem Resolution
- Quality Assurance
- Agile Methodology
- Structured Query Language
- Decision-Making
- Flexible and Adaptable
- Change Management
Languages
Polish
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
Associate Shareholder Services II
BNY Mellon
04.2023 - Current
INTERN MIDDLE OFFICE AND CLIENT SERVICES
Franklin Templeton Investments
05.2022 - 11.2022
APPRENTICE HUMAN RESOURCE OPERATIONS
ABSA Bank Uganda Limited
04.2021 - 09.2021
SACCO Manager
Eagle Bankers Sacco
01.2019 - 09.2021
Retail Banking Intern
Barclays Bank Uganda Limited (Now ABSA Bank Uganda Limited)
05.2018 - 12.2019
Masters In Innovation Management - Management
Poznan University of Economics And Business
Bachelor of Arts - Bachelors in Business Computing
Makerere University
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