Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lyubena Zlateva

Warsaw

Overview

3
3
years of professional experience

Work History

Customer Support Agent With Bulgarian and English

Teleperformance
04.2024 - 08.2024


  • Responded to customer requests for products, services, and company information
  • Managed over 150 customer calls per day.
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
  • Met or exceeded performance metrics consistently by handling a high volume of chats without sacrificing quality service delivery.
  • Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.

Erasmus Marketing Internship

Team Knocknock
06.2023 - 09.2023
  • Conducted research projects analyzing consumer trends and competitor landscapes
  • Developed engaging content for various platforms
  • Sorted and organized files, spreadsheets, and reports
  • Proficient in analyzing marketing data and drawing actionable insights
  • Worked effectively in group projects and cross-functional teams.
  • Managed approximately 60 incoming calls per day from customers

Real Estate Agent

Perfe Real Estates
03.2021 - 01.2022
  • Wrote listings detailing and professionally highlighting property features to increase sales chances
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences
  • Advertised client properties through websites, social media, and real estate guides
  • Advised clients on market conditions and property value for informed decision-making.

Education

Bachelor Degree - Graphic Design

New Bulgarian University
Sofia, Bulgaria
06.2023

High School Diploma -

National High School of Fine Arts "Ilia Petrov"
Sofia, Bulgaria
06.2017

Professional Development Studies - Design and marketing

Sofia, Bulgaria
01.2022

Skills

  • Project Support
  • Meeting Coordination
  • Problem-Solving
  • Multitasking
  • Active Listening
  • Client Relationships
  • Customer Communication and Empathy
  • Attention to Detail
  • Consultative Sales
  • Customer service excellence
  • Teamwork and Collaboration
  • Complaint Handling

Languages

Bulgarian
Proficient
C2
English
Advanced
C1
Polish
Beginner
A1

Timeline

Customer Support Agent With Bulgarian and English

Teleperformance
04.2024 - 08.2024

Erasmus Marketing Internship

Team Knocknock
06.2023 - 09.2023

Real Estate Agent

Perfe Real Estates
03.2021 - 01.2022

Bachelor Degree - Graphic Design

New Bulgarian University

High School Diploma -

National High School of Fine Arts "Ilia Petrov"

Professional Development Studies - Design and marketing

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Lyubena Zlateva