Lyubena Zlateva
Warsaw
Overview
3
3
years of professional experience
Work History
Customer Support Agent With Bulgarian and English
Teleperformance
Warsaw, Poland
04.2024 - 08.2024
- Responded to customer requests for products, services, and company information
- Managed over 150 customer calls per day.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Met or exceeded performance metrics consistently by handling a high volume of chats without sacrificing quality service delivery.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
Erasmus Marketing Internship
Team Knocknock
Warsaw, Poland
06.2023 - 09.2023
- Conducted research projects analyzing consumer trends and competitor landscapes
- Developed engaging content for various platforms
- Sorted and organized files, spreadsheets, and reports
- Proficient in analyzing marketing data and drawing actionable insights
- Worked effectively in group projects and cross-functional teams.
- Managed approximately 60 incoming calls per day from customers
Real Estate Agent
Perfe Real Estates
Sofia, Bulgaria
03.2021 - 01.2022
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences
- Advertised client properties through websites, social media, and real estate guides
- Advised clients on market conditions and property value for informed decision-making.
Education
Bachelor Degree - Graphic Design
New Bulgarian University
Sofia, Bulgaria06.2023
High School Diploma -
National High School of Fine Arts "Ilia Petrov"
Sofia, Bulgaria06.2017
Professional Development Studies - Design and marketing
Sofia, Bulgaria01.2022
Skills
- Project Support
- Meeting Coordination
- Problem-Solving
- Multitasking
- Active Listening
- Client Relationships
- Customer Communication and Empathy
- Attention to Detail
- Consultative Sales
- Customer service excellence
- Teamwork and Collaboration
- Complaint Handling
Languages
Bulgarian
Proficient
C2
English
Advanced
C1
Polish
Beginner
A1
Timeline
Customer Support Agent With Bulgarian and English
Teleperformance
04.2024 - 08.2024
Erasmus Marketing Internship
Team Knocknock
06.2023 - 09.2023
Real Estate Agent
Perfe Real Estates
03.2021 - 01.2022
Bachelor Degree - Graphic Design
New Bulgarian University
High School Diploma -
National High School of Fine Arts "Ilia Petrov"