MACALISTAR PHIRI

Katowice

Summary

Experienced with managing customer relationships and resolving client issues. Utilizes strong communication and problem-solving skills to drive customer satisfaction and loyalty. Knowledge of account management principles and strategies, contributing to effective team collaboration and client retention.

Overview

years of professional experience

Work History

Customer Account Specialist

Foundever Financial Services

01.2023 - Current

Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
Developed customized account plans for clients to help them achieve their business goals
Leveraged CRM tools to maintain accurate records of client interactions and transactions
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives

Education

Master of Finance - Quantitative Asset and Risk Management

Katowice University of Economics

Katowice, Poland

10.2026

Bachelor of Science - Business Management

Warsaw Management University

Warsaw, Poland

10.2024

Skills

Compliance & AML
Costumer Account Management
Salesforce
Microsoft Suite
Client Relationship Management

Risk Assessment
Account Reconciliation
Payment management
Communication Skills
Persuasion techniques

Accomplishments

2x Most sales on production floor in the first 2 months.
Team lead for Value Generation competition.

Languages

English

Proficient

Declaration

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process.

Timeline