Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Maciej Figaj

Maciej Figaj

Customer Assistant
Poznan,30

Summary

Detail-oriented Customer Advocate with 3 years of experience in consumer research and service. Skilled in developing strategies to shape products and services to meet customer preferences. Highly organized and personable.

Overview

4
4
Languages
4
4
years of post-secondary education
2
2
years of professional experience

Work History

Customer Assistant/Carpenter Laborer

Superhobby Market Budowlany LC
POZNAŃ, WIELKOPOLSKA
09.2020 - Current
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in carpentry and building department.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Receptionist Administrator

All Job Poland LC
POZNAŃ, WIELKOPOLSKA
01.2019 - 06.2019
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted customers and visitors in-person and via telephone calls.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Information Officer

World Trade Center LC
POZNAŃ, WIELKOPOLSKA
09.2017 - 10.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.

Education

Undergraduate - Ethnolinguistics

Faculty of Modern Languages ​​UAM
Poznań
09.2017 - Current

Skills

Customer service optimization

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Interests

Philosophy

Music theory

Sociology

Timeline

Customer Assistant/Carpenter Laborer

Superhobby Market Budowlany LC
09.2020 - Current

Receptionist Administrator

All Job Poland LC
01.2019 - 06.2019

Information Officer

World Trade Center LC
09.2017 - 10.2018

Undergraduate - Ethnolinguistics

Faculty of Modern Languages ​​UAM
09.2017 - Current

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Maciej FigajCustomer Assistant