Maciej Ochman
Piława Dolna
Summary
Experienced Logistics and Dispatch Coordinator with over 19 years of success managing transportation operations across European markets. Skilled in optimizing routes, coordinating fleets, and maintaining compliance with safety and DOT-equivalent regulations. Recognized for exceptional communication skills, quick decision-making, and the ability to manage high-volume dispatch operations while ensuring cost efficiency and on-time delivery. Proven record of improving logistics workflows, mentoring dispatch teams, and enhancing customer satisfaction through proactive communication and problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Dedal Sp. Z O.o. Sp.k.
05.2006 - Current
Operational Coordination
Coordinated dispatch schedules and optimized delivery routes to improve efficiency.
Implemented GPS tracking and routing systems, reducing delivery times.
Monitored shipment statuses and ensured on-time deliveries.
Customer & Team Relations
Communicated with customers, drivers, and warehouse staff to streamline logistics.
Resolved shipment inquiries and maintained high client satisfaction.
Trained and supported new dispatchers and drivers on systems and procedures.
Analysis & Improvement
Analyzed transportation metrics to identify performance gaps.
Controlled costs by optimizing route plans and minimizing idle time.
Education
High School Diploma -
High School No. 2 in Dzierżoniów
DzierżoniówSkills
Logistics & Dispatch Operations
Fleet Dispatching & Route Optimization
Load Planning, Scheduling & Driver Coordination
Real-Time Shipment Tracking & GPS Monitoring
Transportation Cost Analysis & Efficiency Improvement
Compliance with DOT Standards & Safety Protocols
High-Volume Dispatch Management (Local, Regional, Long-Haul)
Software & Systems Proficiency
Office & Data Tools: Microsoft Office Suite (Excel, Word, Outlook)
CRM & Communication Systems (email, VoIP, internal dispatch software)
GPS: ZF Transics
Customer & Team Relations
Driver Support & Customer Communication
Conflict Resolution & Issue Escalation Management
Client Relationship Building & Retention
Multicultural Team Collaboration
Training & Mentoring of New Dispatchers
Professionalism under Pressure
Operational & Analytical Competencies
Quick Problem-Solving & Critical Thinking
Strategic Decision-Making for Route & Load Planning
Strong Organizational & Multitasking Abilities
Data-Driven Performance Analysis
Time Management & Prioritization
Cost Reduction & Continuous Improvement
Certification
Toice
Languages
English
Upper intermediate (B2)
Timeline
Dispatch Coordinator
Dedal Sp. Z O.o. Sp.k.
05.2006 - Current
High School Diploma -
High School No. 2 in Dzierżoniów