Maciej Stolarski
Warszawa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Sales and Service Contact Center
08.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Meridian International School
Warsaw05.2013
Bachelor of Arts - International Relations And European Studies
Lazarski University
Warsaw09.2021
PPL(A) - Aviation
Salt Aviation
Modlin Airport10.2018
VFR Night Rating - Aviation
Salt Aviation
Modlin Airport10.2019
MEP(L) - Aviation
Ventum Air Flight Academy
Babice Airport, Warsaw12.2022
Skills
- Ability to Work Independently
- Effective Written and Verbal Communication
- Call Centers
- Team-Building Exercises
- Special Projects
- Telephone Etiquette
- Understanding Customer Needs
- Customer Relationship Management
- Valid Driver's License
- Good Communication Skills
- Customer Service
- Communications Strategies
- Reading Comprehension
- Complaint Reviews
- Team Meetings
- Flight Planning
- Checklists Understanding
- Fueling Calculations
- Aircraft Piloting
- Recordkeeping Standards
- Critical Thinking
- Active Learning
- Passenger Security
- Takeoff Instructions
- Pre-Flight Check
- Flight Safety
- Air Traffic Control Communications
- Complex Problem-Solving
- Instrumentation Reading
- Load Distribution Calculations
Languages
Polish
Native language
English
Proficient
C2
German
Elementary
A2
Timeline
Customer Service Specialist
Sales and Service Contact Center
08.2016 - Current
High School Diploma -
Meridian International School
Bachelor of Arts - International Relations And European Studies
Lazarski University
PPL(A) - Aviation
Salt Aviation
VFR Night Rating - Aviation
Salt Aviation
MEP(L) - Aviation
Ventum Air Flight Academy
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