Mark Enric Cadeliña, Ph.D, PMP, PSMI
London,United Kingdom
Summary
Results-driven Project Management Professional (PMP) and Senior Scrum Master with expertise leading cross-functional teams, Agile transformations, and high-impact IT projects. Holding a Ph.D. Technology Management, Master in Information Technology, and a Diploma in Applied Project Management. Proficient applying Agile, Waterfall, and Hybrid methodologies on the projects handled and specialize Agile coaching, stakeholder management, and process optimization. Excel at team collaboration, workflow optimization, and leveraging tools like Jira, Trello, Asana, and MS Project. Committed to on-time, within-budget project delivery, Drive Agile adoption, process improvements, and risk mitigation strategies, enabling digital transformations and enterprise-scale Agile frameworks in fast-paced, global environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Program Manager
VISA Europe - Poland
Warsaw, Poland, Mazovia
06.2024 - 02.2025
- Managed $10M Contract Life Management (CLM) migration from Apttus to Icertis across 4 regions (LAC, NA, APAC, EMEA), ensuring 95% on-time delivery across 20+ milestones.
- Led 4 Scrum teams (40 members total), driving 30% improvement in project efficiency by increasing sprint velocity from 100 to 130 story points, reducing cycle time from 10 to 7 days, and cutting defect rates by 50%.
- Ensured compliance with Visa’s security and regulatory requirements, maintaining 100% audit success.
Senior Project Manager
Crawford & Company
Atlanta, Georgia
10.2021 - 05.2024
- Successfully delivered 10+ projects, with combined budget exceeding $15M.
- Improved Agile adoption, reducing project turnaround times by 25%, cutting project duration from 16 weeks to 12 weeks, and accelerating feature delivery.
- Managed cross-functional teams across 3 locations (US, India and Philippines), increasing team productivity by 35%.
- Led end-to-end project lifecycle from initiation, planning, execution, monitoring, and closure.
- Implemented Agile methodologies, including Scrum and Kanban, to improve project delivery speed and adaptability.
Director - Advisory Services
EY / SGV & Co.
Manila
10.2019 - 10.2021
- Led digital transformation projects that increased operational efficiency by 40%.
- Designed and implemented Agile strategies that reduced project delays by 30%.
- Conducted 50+ Agile training sessions, improving team performance metrics.
- Coached team members in adopting Agile mindset, creating productive work atmosphere.
- Coordinated cross-functional teams, ensuring smooth project execution.
Consulting Technical Project Manager
Oracle NetSuite
Manila
09.2018 - 10.2019
- Managed enterprise software deployments valued at $5M+, with 98% client satisfaction.
- Optimized software implementation processes, reducing deployment times by 15%.
- Conducted regular status meetings, aiding in keeping all stakeholders informed.
- Worked closely with development teams for on-time product releases.
- Implemented agile methodologies which improved delivery process.
Regional Project Manager
AXA IT SSC
Manila
12.2017 - 09.2018
- Supervised 4 project teams (total of 24 resources) for IT Refresh Program in Hong Kong, ensuring efficient project execution.
- Developed comprehensive Work Breakdown Structure (WBS) that optimized resource planning and allocation.
- Established and led monthly/bi-weekly Project Steering Committees, facilitating 4 project status/design meetings, ensuring 100% resolution of critical issues within set timelines.
- Successfully managed onshore assignment in Hong Kong, coordinating cross-functional teams and stakeholders for seamless project delivery.
Project Manager Consultant
CPDone Ltd. and ALTUS Digital
Manila
03.2016 - 12.2017
- Led end-to-end development of 2 digital products (GoSPACE & LMS), optimizing business processes and ensuring successful market deployment.
- Managed cross-functional teams of 25 members, including Technical/Development, UI/UX, Product, QA, Sales, and Marketing, ensuring 100% adherence to deadlines, budget, and quality standards.
- Oversaw project budgets of $3 million, ensuring on-time and on-budget delivery while mitigating risks and improving efficiency.
- Conducted weekly/monthly project status reviews, proactively identifying and resolving 95% of risks/issues before escalation.
Project Manager
RCG Global Services
Manila
11.2012 - 03.2016
- Served as primary liaison between client Elavon and 5+ global payment networks (Visa, MasterCard, AMEX, Diners Club, Discover), ensuring seamless communication and alignment on project objectives.
- Developed Project Management Plan, Project Charter, and Statement of Work (SOW) for $5 million+ projects, detailing scope, deliverables, scheduling, and budget management.
- Led weekly internal and external meetings with 30+ stakeholders across LATAM and EU regions, ensuring 100% visibility into project status and proactively addressing risks.
- Successfully managed onshore assignments in USA and Ireland, overseeing 5+ project teams and ensuring compliance with regional financial regulations.
- Delivered STRATUS LATAM and EU Region projects on time and within budget, improving operational efficiency by 30% (reducing project duration from 10 to 7 months), cutting budget variance by 100%, and decreasing rework by 75%.
Associate Project Lead
UnitedHealth Group Global Services
Manila
10.2011 - 11.2012
- Led cross-functional collaboration between onshore and offshore teams across 3 projects (Claims Quality Assurance, ICD-10, IVR), ensuring seamless communication between QA, Development, BA, and Project Management teams.
- Mentored and coached 10+ team members, improving documentation quality and compliance accuracy from 50% to 95%, leading to 90% reduction in time spent on documentation (from 10 hours to 1 hour per document).
- Standardized project methodologies and best practices, reducing errors by 30% (from 50 to 35 per project) and increasing team productivity by 30% (from 20 to 26 tasks per week).
- Facilitated weekly/bi-weekly status meetings, addressing roadblocks and improving project delivery timelines by 60%.
Senior Software Engineer / IT Lead
Accenture, IBM | Early Career Experience
Manila, Philippines
01.2010 - 10.2011
- Designed, developed, and tested enterprise applications, collaborating with cross-functional teams to ensure high-quality deliverables.
- Gained expertise in software development, testing, and project coordination, laying foundation for transition into project management.
- Worked closely with business stakeholders, refining technical requirements and improving system performance.
Education
Doctor of Philosophy - Technology Management
Technological University of the Philippines
Manila, Philippines 04.2014 - 03.2019
Master of Information Technology - Information Technology
Technological University of the Philippines
Manila, Philippines 06.2008 - 03.2014
B.S. - Computer Engineering
AMA Computer College
Baguio City, Philippines 06.2001 - 03.2006
Diploma in Applied Project Management - Project Management
Ateneo De Manila University
Manila, Philippines 03.2015 - 10.2015
Master of Business Administration - Project Management
London School of Business and Finance
London 01.2025 -
Skills
- Agile coaching and mentoring
- Metrics and reporting
- Team facilitation and collaboration
- PM methodologies (Waterfall, Agile, Hybrid)
- Stakeholder management
- Agile transformation and organizational change
- Continuous improvement
- Project management tools (Jira, Trello, Asana, Monday, MS Project, Miro)
- Scrum framework proficiency
Languages
English
Advanced (C1)
Filipino
Proficient (C2)
Polish
Beginner
Certification
- Project Management Professional, Project Management Institute, 07/30/19, 2632453
- ISTQB - BCS Certified Testing Foundation Level (CTFL), BCS - The Chartered Institute for IT, 07/30/15, 00175918
- Professional Scrum Master I (PSM I), Scrum.org, 07/31/14
- Scrum Master Accredited Certification, International Scrum Institute, 12/01/13, 57509271908551
- Scrum Team Member Accredited Certification, International Scrum Institute, 12/01/13, 82536710924003
- SAFe 4 Certified Agilist, Scaled Agile, Inc., 03/01/18
- White, Yellow and Green Belt Lean Six Sigma, United Health Group Global Services, 06/01/12
VISA STATUS
- USA, Multiple Entry, 02/09/22 - 02/01/32
- Canada, Multiple Entry, 05/09/22 - 09/26/31
- Poland, Residency Card, 08/23/2024 - 06/21/2027
Affiliations
- Playing volleyball and badminton
- Working out in the gym, jogging and running
Timeline
Master of Business Administration - Project Management
London School of Business and Finance
01.2025 -
Technical Program Manager
VISA Europe - Poland
06.2024 - 02.2025
Senior Project Manager
Crawford & Company
10.2021 - 05.2024
Director - Advisory Services
EY / SGV & Co.
10.2019 - 10.2021
Consulting Technical Project Manager
Oracle NetSuite
09.2018 - 10.2019
Regional Project Manager
AXA IT SSC
12.2017 - 09.2018
Project Manager Consultant
CPDone Ltd. and ALTUS Digital
03.2016 - 12.2017
Diploma in Applied Project Management - Project Management
Ateneo De Manila University
03.2015 - 10.2015
Doctor of Philosophy - Technology Management
Technological University of the Philippines
04.2014 - 03.2019
Project Manager
RCG Global Services
11.2012 - 03.2016
Associate Project Lead
UnitedHealth Group Global Services
10.2011 - 11.2012
Senior Software Engineer / IT Lead
Accenture, IBM | Early Career Experience
01.2010 - 10.2011
Master of Information Technology - Information Technology
Technological University of the Philippines
06.2008 - 03.2014
B.S. - Computer Engineering
AMA Computer College
06.2001 - 03.2006
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