Summary
Overview
Work History
Education
Skills
Timeline
Generic
Madhuri Singh Jadaun

Madhuri Singh Jadaun

Warsaw,30

Summary

Competent Accounts Receivable Specialist bringing 8 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Collection Specialist

Teladoc Health
07.2024 - Current
  • Managed collections process for a diverse portfolio of accounts, ensuring timely payments and reducing delinquency rates.
  • Analyzed account data to identify trends and implement effective collection strategies, enhancing recovery efforts.
  • Developed and maintained strong relationships with clients, fostering open communication to resolve payment issues efficiently.
  • Collaborated with cross-functional teams to improve billing processes, resulting in streamlined operations and enhanced customer satisfaction.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
  • Reconcile the unapplied amount and any disputes on the account.

Process Developer

GENPACT
12.2021 - 06.2023
  • Daily posting for all payments,which includes checks,wires,ACH and credit card transaction.
  • Accurately post payments from various sources and ensures all transaction balance to the bank files.
  • Contact internal and external customers for remit information.
  • Research payment received when remittance information is missing.
  • Research log adjustment request for accounts that require reconciliation activities.
  • Daily interaction with cross functional team for any further information.

Process Analyst

Avalara Technologies
01.2021 - 12.2021
  • Responsible for providing and reviewing the root cause analysis report related to payment issues.
  • Responsible for account clean up balances,refunds,reconciliation of accounts, sending out account statement to customers.
  • Investigate the credit application and provide the credit to client.
  • Managed blocked order release related to overdue items as well as oldest open items and checks failed.

Sales Executive

Tech Mahindra
02.2018 - 12.2020
  • Study clients' organizational systems - Prepared document for quarterly and annual financial package.
  • Building the sales pipeline for B2B sales.
  • Handled the mails and Cold calls of customer and convert the calls to the sales call.
  • Increase the sales revenue by 100% result.

Customer Service Representative

iEnergizer
08.2016 - 01.2018
  • Collaborated with cross-functional teams to resolve customer issues, resulting in a reduction in customer escalation.
  • Developed and maintained relationships with customers, resulting in a 100% increase in sales.
  • Handled Tech Support calls and mails for Samsung Mobile Phones, laptops etc.

Education

Bachelor of Engineering Technology - Electronics and Communication

Teerthanker Mahaveer University
India

Skills

  • Oracle
  • Jira
  • Salesforce
  • Admin
  • SAP
  • CRM
  • Microsoft Office
  • Microsoft Excel
  • Pivot

Timeline

Collection Specialist

Teladoc Health
07.2024 - Current

Process Developer

GENPACT
12.2021 - 06.2023

Process Analyst

Avalara Technologies
01.2021 - 12.2021

Sales Executive

Tech Mahindra
02.2018 - 12.2020

Customer Service Representative

iEnergizer
08.2016 - 01.2018

Bachelor of Engineering Technology - Electronics and Communication

Teerthanker Mahaveer University

Similar Profiles

CREATE PROFILE
Madhuri Singh Jadaun