Maftunakhon Abdurasulova
Warsaw
Summary
Results-driven professional with a robust background in financial services, client relationship management, and data analysis. Proven expertise in problem-solving and delivering practical solutions for risk mitigation in fast-paced environments. Highly skilled in utilizing CRM systems, including Salesforce and Amazon Connect, to enhance customer satisfaction and business efficiency. Fluent in English, Russian, and Uzbek, with a strong foundation in management and finance, complemented by a demonstrated ability to thrive in dynamic, multicultural settings. Currently pursuing a Bachelor’s degree in Management and Finance, with a focus on developing strategic financial management capabilities. Seeking a challenging role in a high-growth industry where I can contribute to organizational success and drive financial performance.
Overview
7
7
years of professional experience
Work History
Client Service Officer (CSO)
CITI bank
08.2022 - Current
- Managed deposits, loan placements, and bond transactions, ensuring compliance with financial regulations.
- Facilitated FOP IN/OUT, and internal/external transfers, streamlining transaction processes.
- Provided exceptional customer service, leading to a 15% increase in client satisfaction.
- Organized and executed mutual fund subscriptions/redemptions, contributing to portfolio growth.
- Demonstrated flexibility by working night shifts, weekends, and holidays, maintaining high performance.
Customer Service Representative
Sitel Group
04.2022 - 08.2022
- Resolved complex client issues related to payment cards, tax payments, and PII data management.
- Utilized Salesforce, Amazon Connect, and other CRM tools to enhance client interactions and service delivery.
- Consistently achieved high customer satisfaction scores, contributing to the company’s client retention strategy.
SMM Specialist
Instagram
01.2021 - 01.2022
- Developed and executed marketing strategies that attracted over 2,000 new clients.
- Coordinated with PR teams to successfully launch new product introductions and marketing campaigns.
- Increased brand visibility through targeted social media advertising, leading to a 30% increase in online engagement.
Medical Translator (English, Russian, Uzbek)
Artemis Hospitals
01.2020 - 04.2021
- Translated complex medical documents, ensuring clarity and accuracy for non-English speaking patients.
- Collaborated with healthcare professionals to facilitate communication and improve patient care.
- Conducted training sessions to improve translation quality and patient satisfaction.
English Language Teacher
Kingdom education
10.2018 - 11.2019
- Developed comprehensive English curricula and supported students in overcoming academic challenges.
- Implemented behavioral strategies in collaboration with school administrators to enhance student outcomes.
HR Manager
BITOLIGHT
11.2017 - 03.2019
- Implemented performance review and motivational strategies to elevate HR team results
- Guided leaders and employees on company policies, programs, benefits, and salary administration
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Education
Bachelor of Science - Management And Finance
Vistula Iniversity in Poland
Warsaw, Poland09.2024
Skills
- Strategic Financial Management
- Advanced Data Analysis
- CRM Systems Expertise (Salesforce, Amazon Connect, CSP, DMS, OneSource)
- Multilingual Communication (English, Russian, Uzbek)
- Client Relationship Management
- Marketing Strategy Development
- Problem-Solving & Decision-Making
- High Adaptability & Flexibility
Note
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Languages
Uzbek
Native language
English
Proficient
C2
Russian
Proficient
C2
Turkish
Elementary
A2
Polish
Elementary
A2
Hindi
Beginner
A1
Timeline
Client Service Officer (CSO)
CITI bank
08.2022 - Current
Customer Service Representative
Sitel Group
04.2022 - 08.2022
SMM Specialist
Instagram
01.2021 - 01.2022
Medical Translator (English, Russian, Uzbek)
Artemis Hospitals
01.2020 - 04.2021
English Language Teacher
Kingdom education
10.2018 - 11.2019
HR Manager
BITOLIGHT
11.2017 - 03.2019
Bachelor of Science - Management And Finance
Vistula Iniversity in Poland
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