Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MAGALIE SERVIER

KATOWICE

Summary

Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues, ensure effective communication and costumer service .

Overview

19
19
years of professional experience

Work History

Technical Support Specialist

KNAUF IT POLAND
04.2022 - Current
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Ensure a high level of service to users

Order to Cash Analyst

Sopra Steria
11.2020 - 04.2021
  • Maintain organized filing system documenting business operations

Home Helper

Private employer
09.2018 - 09.2020
  • Help with cooking, preparing meals and shopping

Dentist Secretary

Dentist Office
12.2017 - 09.2018
  • Welcoming patients, answering the phone, prepare invoices, general office work

Dentist Secretary

Dentist Office
01.2018 - 04.2018
  • Welcome the patients, do general office work, preparing invoices

Fabrication Agent

Downeast Plastics
01.2016 - 01.2017
  • Manipulation and fabrication of chemical products for cold chain integrity

Seller

Ferme du Diamant
01.2015 - 01.2017
  • Keep to date on product development, answer clients requests, ensure sale growth , using smart and innovative techniques to increase sales

Customer Service Representative

Sitel
01.2005 - 01.2008
  • Offering technical support , document business transactions, clerical work

Secretary

Issoire Mayor
01.2005 - 01.2008
  • Working as a secretary for the Mayor, do clerical work and ensure team collaboration with other employees

Education

Dentistry

Certificate Professional Dentisty
Laval School
01.2017

Accounting

Professional Accounting
Certificate
01.1999

Skills

  • Technical Support
  • Software installation
  • Costumer service
  • Communication skills

Languages

French
Native language
English
Advanced
C1

Timeline

Technical Support Specialist

KNAUF IT POLAND
04.2022 - Current

Order to Cash Analyst

Sopra Steria
11.2020 - 04.2021

Home Helper

Private employer
09.2018 - 09.2020

Dentist Secretary

Dentist Office
01.2018 - 04.2018

Dentist Secretary

Dentist Office
12.2017 - 09.2018

Fabrication Agent

Downeast Plastics
01.2016 - 01.2017

Seller

Ferme du Diamant
01.2015 - 01.2017

Customer Service Representative

Sitel
01.2005 - 01.2008

Secretary

Issoire Mayor
01.2005 - 01.2008

Dentistry

Certificate Professional Dentisty

Accounting

Professional Accounting

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