MAGDALENA BUSS-CERDA
WARSZAWA,Poland
Summary
A highly skilled IT professional with extensive expertise in Active Directory Domain Services management, including authentication, permissions, and disaster recovery. Proficient in PKI management and troubleshooting, with strong capabilities in network support and PowerShell scripting. Demonstrates exceptional management and customer care skills, optimising workflows to meet client KPIs and presenting detailed reports for workforce management. Multilingual abilities in French, English, Polish, and Spanish enhance communication effectiveness across diverse teams. Committed to problem-solving under pressure while fostering teamwork and knowledge sharing within the organisation.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
SCIM : Defender for Cloud and Sentinel
Microsoft
2025.11 - 2026.05
- Troubleshooting issues related to Defender for Cloud and Sentinel
Active Directory Domain Services
Microsoft
2022.03 - 2025.11
- Troubleshooting issues related to ADDS : authentication, Windows Hello for Business, profiles, GPO, replication, PKI -using different tools and logs (event, etl, network traces, dns, gpsvc, dcpromo etc.)
ServiceDesk support
TechData
Warsaw
2019.01 - 2022.02
- Handling ticket queue and phone calls, providing remote support to users in French, English and Spanish. All kinds of desktop issues : connectivity, network, installations, updates, audio settings and issues, certificates. Creating and managing shared mailboxes and distribution lists with AD, Exchange and PowerShell.
AML services
Elavon
Warsaw
2018.10 - 2018.12
- Investigating companies' structure and AML compliance
Real Time Management Specialist
Teleperformance
Warsaw
2016.09 - 2018.08
- Managing workload as to optimize the results and reach the KPI's
- Presenting daily Excel reports
Technical support related to printers in French
Teleperformance
Warsaw
2015.09 - 2016.08
- Identifying and troubleshooting issues with laser and matrix printers : hardware care, jams, quality issues, configuration issues on printers, drivers configuration on Windows and Mac, verifying state and origin of consumables as backup agent
- Contact with customer via phone and mails
- Contacting second line in France and Belgium
Technical support related to the network security
CSS Corp
Wrocław
2014.10 - 2015.04
- Dealing with customer by phone in French and English, identifying the issue by phone or on remote session, checking firewall configuration : ACL, routing policy, web content filtering, users access, logs ; identifying issues with access points, escalating issues ; uploading new software releases.
Education
Informatics Course -
Wrocław 2014.09 - 2015.06
Doctoral school - Philology
University of Wrocław
2013.10 - 2014.07
Philosophy
University of Wrocław
2012.10 - 2013.06
Specializations in translation, pedagogy & comparative literature in Roman Philology
University of Wrocław
2006.10 - 2011.06
Physics
Jagiellonian University
Cracow 2005.10 - 2006.03
Skills
- IT know-how :
- Active Directory Domain Services management: authentication, permissions, auditing, GPO, sites, profiles, trusts, deployment, replication, disaster recovery; Windows Hello for Business and passwordless authentication, etc
- Active Directory troubleshooting with tools like: network traces, authentication scripts, Process monitor, event logs and others
- Strong skills in PKI management and troubleshooting: Tier-based PKI infrastructure, certificate requests, templates, CEP/CES, Web Enrollment, NDES, OCSP, TLS, EFS, chaining and revocation, smartcard authentication, etc
- ADLDS management and troubleshooting
- SCIM : Defender for Cloud and Sentinel support
- General desktop support: troubleshooting, installing software, drivers and certificates, configuring applications, identifying root cause of the issue
- Networking experience in the firewall support
- Basics of Linux
- Fundamentals of PowerShell scripting
- Basics of Kusto language
- Knowledge from the scope AZ-900
- Management & Customer Care skills :
- Management experience in work optimization and reaching client’s KPI
- Presenting Excel & Salesforce reports for Workforce Management purposes
- Multitasking in handling diverse issues alternately & ability to analyze data coming from different sources (firewall application; SAP, Adyen, official sites, carrier sites, other sites that allows to view details of the order ; Salesforce, RightNow; Remedy, EasyVista)
- Preference to work under pressure
- Handling customer in foreign languages by phone, IM, emails (in French, English, Polish and Spanish)
- Sense of teamwork cooperation and familiarity with handling cases
- Pedagogic skills in teaching languages and sharing knowledge with new employees
- Problem-solving
- Calm under pressure
- Resourcefulness
- Multilingual
Languages
French fluent spoken and written/native
English advanced
Spanish advanced
Polish native
Interests
Playing guitar, skateboarding, boxing
Accomplishments
- Publication of scientific articles :
- - Bases and internal structure of Camusian art & philosophy (2014)
- - Comparison of the notion of Justice in folk & fairy tales (2013)
Disclaimer
I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883).
Timeline
SCIM : Defender for Cloud and Sentinel
Microsoft
2025.11 - 2026.05
Active Directory Domain Services
Microsoft
2022.03 - 2025.11
ServiceDesk support
TechData
2019.01 - 2022.02
AML services
Elavon
2018.10 - 2018.12
Real Time Management Specialist
Teleperformance
2016.09 - 2018.08
Technical support related to printers in French
Teleperformance
2015.09 - 2016.08
Technical support related to the network security
CSS Corp
2014.10 - 2015.04
Informatics Course -
2014.09 - 2015.06
Doctoral school - Philology
University of Wrocław
2013.10 - 2014.07
Philosophy
University of Wrocław
2012.10 - 2013.06
Specializations in translation, pedagogy & comparative literature in Roman Philology
University of Wrocław
2006.10 - 2011.06
Physics
Jagiellonian University
2005.10 - 2006.03