Open To Work
Magdalena Cebula
TTEC
Katowice,Silesia
Work Preference
Job Search Status:
Open to workDesired start date:
2 weeks noticeDesired Job Title
Travel Customer Service in Support of Booking.com Market research specialistIntern – Audit supportWork Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementPersonal development programsPaid time offWork-life balance401k matchHealthcare benefitsSummary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
3
years of professional experience
Work History
Travel Customer Service in Support of Booking.com
1 Year 2 Months- Handled and resolved incoming customer communications, providing effective support and information.
- Executed comprehensive research to deliver accurate solutions for customer inquiries.
- Managed initial contact for elite accommodation partners, providing solutions for basic questions concerning room rates and availability.
- Delivered precise and comprehensive information by implementing established processes and utilizing the right tools.
- Delivered high-quality service to partners, fostering a positive and collaborative experience.
Market research specialist
10 Months- Coordinated regular communication with suppliers to address inquiries and resolve issues efficiently.
- Assisted in creating product files. Supported the organization of product documentation. Contributed to the preparation of product materials.
- Oversaw purchasing process to enhance efficiency and meet organizational objectives.
- Orchestrated negotiations with suppliers to establish advantageous purchase agreements. Led discussions with vendors to finalize terms of procurement. Managed supplier negotiations to secure optimal purchasing conditions.
- Assisted in maintaining and modifying the database. Supported team members by updating database records. Contributed to the ongoing database management.
Intern – Audit support
3 Months- Collaborated with audit team to conduct specific audit procedures, enhancing overall audit effectiveness.
- Conducted thorough acquisition and verification of financial data to ensure compliance and accuracy for audit clients.
- Coordinated interactions with contractors in Polish and English, enhancing clarity and understanding in project discussions.
- Employed modern technology to streamline financial data processing and enhance accuracy.
Education
Bachelor’s - English Philology
Specialization: translation with Chinese language
Skills
Experience with CRM software
Bilingual interactions
Advanced English proficiency
Effective team collaboration
Problem resolution
Attention to detail
Conflict resolution
Disclaimer
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Travel Customer Service in Support of Booking.com
TTEC
06.2025 - Current
Market research specialist
Veo Worldwide Services
07.2024 - 05.2025
Intern – Audit support
KPMG
12.2023 - 03.2024
Uniwersytet Śląski
Bachelor’s from English Philology