Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Magdalena Kartal

Magdalena Kartal

Summary

A dynamic, motivated and highly organized professional with great communication and interpersonal skills. Strong administrative background, with knowledge of the latest office management techniques and extensive experience working as part of a team, as well as individually in a busy office environment. Proven ability to successfully combine creative and innovative ideas with an analytical approach to deliver results. Innately strong presentation, negotiation, and team management skills. An effective team player – capable of engaging and liaising with a broad range of individuals from a variety of backgrounds.


Overview

10
10
years of professional experience

Work History

Business Support Senior Associate

Bayer
10.2021 - Current
  • Working alongside teams based in Switzerland, supporting Jacqueline Pelous – Suedhoff and new SBR / CFO Ernst Coppens ( previously supported Axel Steiger)
  • Managing calendars, scheduling meetings and appointments & assisting in meetings logistics
  • Coordinating travel arrangements and cost reimbursement
  • Processing invoices – budget holder up to 20k Euros
  • Main point of contact for supported Managers & their respective Teams as well as for an external stakeholders
  • Leading process improvement initiatives – member of Global Training Committee and creator of Local Training Committee
  • Achievements
  • Promoted to Senior Business Support Associate in July 2022
  • Received TPA , OTP for additional projects and excellent service throughout the 2022

Event & Meeting Supervisor

ASOS
05.2019 - 09.2021
  • Assisting with developing succession plans to support the long-term growth of the business as well as individual development needs
  • Participating in project work and implementing any actions as necessary
  • Assisting with producing monthly statistics and ad-hoc reports on service usage and service issues to ensure that the client receives appropriate information in an accurate and timely manner
  • Supervising, motivating and coaching individuals to build a high performing team which exceeds client expectations
  • Delegating in a way that encourages development and creates a sense of ownership and responsibility within the team
  • Running team meetings and holding regular briefings to ensure the team is engaged with the overall vision for the contract
  • Managing and coordinating event and meeting spaces, aiming to deliver the best quality of service at all times
  • Event execution, pre and post event Lifecycle
  • Reviewing the team rota's and ensuring adequate cover in all areas of the business is provided
  • Taking appropriate action to address service issues to the satisfaction of the client in order to maintain client loyalty and to ensure that all non-conformance issues and outcomes are recorded and resolved with the appropriate guidance
  • Achievements
  • Portico People Awards: Winning individual Supervisory Leadership Award as well as Medium Team Award across the business
  • Mobilisation: Participating in launching of Phase 4 (Event Spaces), Project management team of Service Now (Events hub)

Events coordinator

PricewaterhouseCoopers
11.2016 - 05.2019
  • Holding meetings with various stakeholders, agreeing on the objectives of the events
  • Liaising with clients at a high level, influencing senior leadership to adopt new ideas and approaches
  • Supervising the events support team in preparing the rota
  • Advising internal clients on events best practice, including the provision of full costings, venue and format options and project management schedules
  • Floor management on the event on the day, briefing the teams
  • Analyzing post-event feedback and reporting back to internal clients
  • Coordinating seminars and events within agreed schedules and agreed budgets
  • Managing the booking system for internal / external event spaces
  • Creating delegate packs and printing event materials such as badges and attendee lists
  • Ensuring insurance, legal, health and safety obligations are adhered to

Corporate receptionist

PricewaterhouseCoopers
07.2015 - 10.2016
  • Responsible for looking after one floor of over 500 staff and 54 partners
  • Extensive liaising with the office managers on a daily basis, to ensure all quality, and health & safety standards are met and maintained
  • Ability to liaise effectively with secretaries and support staff across allocated floors
  • Answering all incoming calls and emails and re-routing them to relevant parties
  • Lotus Notes Inbox management (Allocated Level Service Desk inbox)
  • Supporting hoteling system administrator
  • Ensuring that all on the day meeting room bookings / queries / changes and requests are dealt with promptly
  • Assisting with collating any monthly and ad-hoc reports,
  • Dealing with issues that occur on the floor on a daily basis in a calm and positive manner

Reservation Sales Agent

Sheraton Sopot Hotel
04.2014 - 12.2014
  • Preparing various reports for analysis often to tight deadlines
  • Data entry onto internal systems
  • Booking and entering room reservation requests using the Property Management System (OPERA)
  • Updating reservations ensuring a flawless check in and check out process
  • Ensuring revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Answering telephone and email inquiries in a timely manner
  • Liaising with Sales, Marketing, Reception and other departments as required

Marketing and Customer Service specialist

Laguna Ltd
01.2013 - 02.2014
  • Organizing domestic and foreign trade fairs and other events
  • Creating newsletters, broadsides and articles to the trade press
  • Editing of a website in the CMS system
  • Representing the company during a variety of events
  • Comprehensive supporting sales department
  • Keeping record of customers
  • Dealing with customer complaints

Education

Journalism and Social Communications

University of Gdansk
07.2015

College of Tourism
06.2006

Technical School of Hotel Industry
06.2004

Skills

  • Operational Project Management
  • Team Management, Coaching & Leadership
  • Building & Managing Relationships with Key Stakeholders
  • Monitoring, Improving and Developing Business Processes
  • Digital Marketing- Event Logistics
  • Articulate with excellent communication and interpersonal skills
  • Ability to work under pressure, stress resistance
  • Problem Solving
  • Self-motivated, proactive and hardworking
  • Ability to multitask and prioritize tasks

Languages

Polish
Native language
English
Proficient
C2
German
Elementary
A2

Hobbies

Travelling, History of II World War and Balkans, Fact literature, Swimming 

Timeline

Business Support Senior Associate

Bayer
10.2021 - Current

Event & Meeting Supervisor

ASOS
05.2019 - 09.2021

Events coordinator

PricewaterhouseCoopers
11.2016 - 05.2019

Corporate receptionist

PricewaterhouseCoopers
07.2015 - 10.2016

Reservation Sales Agent

Sheraton Sopot Hotel
04.2014 - 12.2014

Marketing and Customer Service specialist

Laguna Ltd
01.2013 - 02.2014

Journalism and Social Communications

University of Gdansk

College of Tourism

Technical School of Hotel Industry

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Magdalena Kartal