Magdalena Krupa

• Boosted sales revenue in retail chain of over 260 stores by developing and implementing strategic sales plans and initiatives tailored to organization''s goals.
• Managing CX Team, constantly improving customers satisfaction and NPS over 85, with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
• Ensuring high quality of medical services offered by company, implementing innovative telemedicine solutions to extend availability of services
• Led a high-performing sales team of 18 Area Managers, through effective coaching, mentoring, and performance management strategies.
• Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
• Collaborated with cross-functional teams to develop innovative product offerings that addressed evolving customer demands.
• Improved forecasting accuracy by using data-driven insights to inform decision-making processes around inventory management and resource allocation.
• Delivered consistent results against quarterly targets by monitoring and improving year by year KPIs closely and adjusting tactics as needed.
• Hired, trained and built high-performing team of area managers
• Exceeded sales goals through effective time management and resource allocations, growing significantly sales and profitability

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

• Enhanced overall business analysis by streamlining data collection methods and implementing advanced analytics tools.
• Developed comprehensive financial models to support decision making for key company initiatives, driving growth and profitability.
• Identified trends and patterns in data sets, providing actionable insights for improving operational efficiency and reducing costs.
• Collaborated with cross-functional teams to drive process improvements, resulting in increased productivity and streamlined workflows.

Specialization: Omnichannel and Customer Experience