Magdalena Kuropatwa
Warsaw
Summary
My priority is to constantly develop my skills and improve my professional competences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and business goals. I am ambitious and creative in my activities and I always care about a nice and friendly atmosphere at work and on a daily basis.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Team Leader
VISION WARSAW Sp. Z O.o.
2021.11 - Current
- Customer service in English, providing information, checking bookings and operating an internal system
- I was promoted three times in the company - from the position of Customer Service Specialist to Senior Team Leader. The scope of responsibilities expanded to team management, allocating tasks, organizing and conducting team meetings, and making difficult decisions regarding complaints.
Receptionist
Oki Doki Sp. Z O.o. Castle INN
2019.09 - 2022.02
- Compliance with registration procedures, issuing invoices, maintaining the smooth flow of correspondence and deliveries.
- Making bookings, searching for attractions, contacting guides and taking care of the hotel's image and guest satisfaction, providing information in Polish and English.
- Independent day and night shifts - hotel management, problem solving, summary of daily and monthly cash reports.
Director's Assistant
Surowe Życie S.c.
2020.04 - 2021.08
- Running and moderating social groups with several dozen thousand participants.
- Replying to e-mails and messages, running competitions. Creating graphics, a website, and ideas for new projects.
- Assisting with the online event, broadcasting live, moderating comments and taking care of the team's needs.
Education
Master of Science - Dietetics
Warszawski Uniwersytet Medyczny
Warsaw, Poland06.2024
Bachelor of Science - Dietetics
Warszawski Uniwersytet Medyczny
Warsaw, Poland06.2022
No Degree - Playing Piano
State Music School of The 1st Degree
Domosławice06.2016
Skills
- Ability to work in team
- Highly responsible
- Communication skills
- Employee engagement
- Fast learning
- Creativity
Hobbies
running, playing piano, singing, reading books, reading scientific articles related to dietetics and expanding knowledge in this field, drawing, personal development
Timeline
Senior Customer Service Team Leader
VISION WARSAW Sp. Z O.o.
2021.11 - Current
Director's Assistant
Surowe Życie S.c.
2020.04 - 2021.08
Receptionist
Oki Doki Sp. Z O.o. Castle INN
2019.09 - 2022.02
Master of Science - Dietetics
Warszawski Uniwersytet Medyczny
Bachelor of Science - Dietetics
Warszawski Uniwersytet Medyczny
No Degree - Playing Piano
State Music School of The 1st Degree
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