Magdalena Ludwińska
Summary
Experienced HR Specialist with expertise in HR operations, employee lifecycle management, onboarding, benefits administration, and labor law compliance within international environments. Proven experience in managing end-to-end HR processes, supporting employees and cross-functional stakeholders, and driving process improvements. A qualified psychologist with a strong understanding of employee wellbeing, communication, and organizational behavior, bringing a people-centered approach to HR.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Psychologist
AP-MED Center for Psychology and Psychotherapy in Tarnow
04.2025 - 07.2026
- Providing psychological support for individuals and couples
- Conducting crisis intervention
- Leading therapy sessions for patients
Senior People Operations Specialist
EPAM Systems
Cracow
04.2024 - 07.2026
- Coordinating onboarding processes for employees in Poland and Spain, from pre-hire to completion.
- Managing remote work arrangements in Poland in line with internal policies.
- Conducting background checks and preparing employment certificates and HR documentation for employees in Poland and Spain.
- Providing HR support via ticketing systems and email, including handling complex and escalated cases.
- Collaborating with Payroll, Global Mobility, Legal, and other HR teams to ensure smooth HR operations.
- Maintaining employee data in HR systems (Comarch Optima, Płatnik) and managing personnel files in compliance with legal and internal requirements.
- Acting as owner of assigned HR processes, ensuring efficiency, continuous improvement, and accurate HR administration.
- Supporting HR projects, system implementations, testing, and process improvements while ensuring confidentiality and compliance.
Psychologist
Tuchow Health Center
Wierzchoslawice
09.2023 - 09.2024
- Providing psychological support to individuals in crisis.
- Conducting individual therapy sessions.
- Delivering psychoeducation.
- Administering psychological assessments and tests.
- Preparing psychological reports and opinions.
People Operations Specialist
EPAM Systems
Cracow
07.2022 - 03.2024
- Managing employee benefits processes and cooperating with external benefit providers.
- Acting as owner of the Employee Capital Plans (PPK) process, ensuring end-to-end administration and compliance.
- Organizing and facilitating meetings with external vendors related to employee benefits.
- Handling employee personal data changes and supporting HR administration processes.
- Managing ZUS-related matters, ensuring accurate documentation and compliance with legal requirements.
Associate People Operations Specialist
EPAM Systems
Cracow
06.2021 - 06.2022
- Supported key HR processes, including onboarding, employee adaptation, benefits administration, and offboarding.
- Maintained and updated employee records in line with internal procedures and legal requirements.
- Assisted in employee relations activities and provided support in day-to-day HR matters.
- Contributed to HR compliance by ensuring alignment with labor law regulations and internal policies.
- Supported compensation-related processes as part of broader People Operations activities.
Customer Service Consultant
Enel-Med
Cracow
09.2018 - 05.2021
- Providing information to patients and handling their inquiries.
- Scheduling and managing medical appointments.
- Coordinating with the administrative team.
- Cooperating with physicians to ensure effective communication.
- Ensuring smooth patient flow and service throughout the healthcare process.
Education
Master's degree - Psychology
Ignatianum Academy in Cracow
07-2023
Skills
- HR Operations
- Employee Onboarding
- Benefits Administration & Employee Capital Plans (PPK)
- Employee Documentation Management (Comarch ERP Optima, PUE ZUS, Płatnik)
- Labor Law Compliance
- Vendor Management
- Background Checks
- Business Travel & Remote Work Administration
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Psychological Counseling & Crisis Intervention
- Psychological Counseling, Crisis Intervention & Psychoeducation
- Active Listening, Empathy & Interpersonal Skills
- Organization, Time Management & Attention to Detail
Languages
Polish
First Language
English
Advanced
C1
Certification
- Payroll Summer Training | 05.08.2024 – 12.08.2024 | Eduwersum HR Development College
- HR Mastery Academy | 29.08.2023 – 01.03.2024 | Eduwersum HR Development College
- Working Time Regulations | 15.01.2024 – 15.02.2024 | Eduwersum HR Development College
- Certified HR Administration Course | 29.08.2023 – 27.10.2023 | Eduwersum HR Development College
- Payroll and HR Practice | 12.2022 | Polish Agency for Enterprise Development
- Labor Law in SMEs | 12.2022 | Polish Agency for Enterprise Development
Interests
- Music
- Arts
- Philosophy
- Psychology
- Physics
Custom
I hereby give consent to the processing of my personal data for the purpose of recruiting for the position I applied for.
Timeline
Psychologist
AP-MED Center for Psychology and Psychotherapy in Tarnow
04.2025 - 07.2026
Senior People Operations Specialist
EPAM Systems
04.2024 - 07.2026
Psychologist
Tuchow Health Center
09.2023 - 09.2024
People Operations Specialist
EPAM Systems
07.2022 - 03.2024
Associate People Operations Specialist
EPAM Systems
06.2021 - 06.2022
Customer Service Consultant
Enel-Med
09.2018 - 05.2021
Master's degree - Psychology
Ignatianum Academy in Cracow