Magdalena Milczarek
Summary
I am a first-year student of Management and I associate my professional future with business. I'm interested in marketing, real estate and events organization. I am looking for a job that will allow me to develop my professional career and improve my skills. I am a responsible and reliable person with a positive attitude and strong motivation in self-improvement.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Nobu Hotel Warsaw
11.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Front Desk Agent
Best Western PLUS Stovall's Inn
02.2024 - 10.2024
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Handled cash, credit and debit card transactions accurately
- Greeted customers upon arrival and provided assistance with check-in
- Interacted kindly with guests, offering assistance and support
- Resolved guest issues with creative solutions, escalating major concerns to management
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests
- Made and confirmed reservations
- Used computer and database systems to verify information, process purchases and make notes
- Knowledge of the MS Office Suite
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Management -
University of Warsaw
10.2024
High School Diploma -
CV Zbigniew Herbert High School in Warsaw
Warsaw, Poland04-2023
Skills
- Computer skills
- Microsoft office
- Problem solving skills
- Administrative Skills
- Hospitality services
- Multitasking
- Reliability
- Ability to work under pressure
- Stress resistance
- Time management
- Team cooperation
- Excellent sales skills
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Agent
Nobu Hotel Warsaw
11.2024 - Current
Front Desk Agent
Best Western PLUS Stovall's Inn
02.2024 - 10.2024
Management -
University of Warsaw
High School Diploma -
CV Zbigniew Herbert High School in Warsaw
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